Senior Information Systems Analyst

We are seeking an enthusiastic and customer-focused Senior Information Systems Analyst to join our team. The ideal candidate will provide Tier-3 technical assistance and leadership, helping establish a robust IT asset management and ticketing system to streamline the daily operations of a dynamic IT department. Don't wait and apply today!

Definition

Under direction, the Senior Information Systems Analyst leads and participates in the work of staff responsible for providing technical and analytical support to VTA computer information systems and computer servers.

Distinguishing Characteristics

This is the advanced journey level in the Information Systems Analyst series.  Positions at this level are distinguished from other classes within the series by the level of responsibility assumed and the complexity of the duties assigned. The Senior Information Systems Analyst performs project lead functions including assigning work, delegating assignments, reviewing the work of others, and keeping the supervisor updated. Incumbents at this level perform the most difficult and responsible types of duties assigned to classes within this series including serving as a project lead over staff responsible for maintaining VTA's computer information systems and computer servers, researching and recommending new hardware and software components, and providing related support to the users.  Incumbents at this level are fully trained in all procedures related to assigned areas of responsibility. This class is distinguished from the higher-level classifications of Information Systems Supervisor and Technology Infrastructure Supervisor in that the supervisory classifications are responsible for full supervisory activities over a major section in the Technology Department.

Ideal Candidate

This role requires a proactive individual dedicated to maintaining excellent customer service through effective administering of the helpdesk phone line and ticketing system. The ideal candidate will act as a key liaison between the Helpdesk team and various other teams within the IT department and across the agency, facilitating issue resolution, supporting projects, and ensuring seamless collaboration.

Key Responsibilities:

• Utilize Microsoft Intune to administer and deploy software, updates, and IT assets across the organization.
• Oversee the helpdesk ticketing system, ensuring timely responses and resolutions to user issues while maintaining high customer service standards.
• Lead procurement processes for IT equipment and tools, collaborating with vendors and stakeholders to meet the department’s needs.
• Provide project management support, including coordinating team efforts, tracking progress, and ensuring successful project delivery.
• Demonstrate strong leadership skills by mentoring team members, fostering collaboration, and promoting a customer-focused culture.

Additional responsibilities include maintaining technology equipment and contributing to the development of processes, procedures, and FAQs. Strong oral and written communication skills are essential for this role, enabling the ideal candidate to effectively engage with users, teammates, and stakeholders at all levels of the organization.

This position is an excellent opportunity for a detail-oriented professional who thrives in a fast-paced environment and is passionate about enhancing IT service delivery and operational efficiency.

About The Department 

VTA’s Technology Department drives innovation and excellence, providing top-notch, cost-effective tech services and solutions. They support cutting-edge technology, including computers, CCTV, audio/visual systems, ERP, records management, communications, web applications, and enterprise infrastructure. The team plays a crucial role in integrating technology through strategic planning, training, and consulting while managing high-speed, reliable wired and wireless networks and secure information systems. The Program Management Office, Technology Working Group, and Technology Steering Committee ensure all new projects align with VTA’s mission.

About VTA

The Santa Clara Valley Transportation Authority employs more than 2,000 people dedicated to providing solutions that move Silicon Valley. Unique among transportation organizations in the San Francisco Bay Area, VTA is Santa Clara County’s authority for transit development and operations (light rail and bus), congestion management, transportation-related funding, highway design and construction, real estate and transit-oriented development, and bicycle and pedestrian planning. With local, state, and federal partners, VTA works to innovate the way Silicon Valley moves and provide mobility solutions for all.

 

Santa Clara Valley Transportation Authority (VTA) is an independent special district that provides sustainable, accessible, community-focused, innovative, and environmentally responsible transportation options promoting the region's vitality.

VTA provides bus, light rail, and paratransit services and participates as a funding partner in regional rail services, including Caltrain, Capital Corridor, and the Altamont Corridor Express

 

To learn more, go to: vta.org 

 

Our Community

Santa Clara County sometimes referred to as “Silicon Valley”, is unique for its innovation, natural attractions, and social diversity. With numerous amenities and perfect

weather, it has long been considered one of the best places in the United States to live and work. calendar of festivals and celebrations supports the community spirit. Nearby open space provides easy access to mountain parks, trails, lakes, streams, and beautiful coastal beaches. San José has received accolades for its vibrant neighborhoods, healthy lifestyle, and diverse attractions from national media, including Business Week and Money magazines.

 

The county’s population of 1.9 million is the largest in Northern California and is rich in ethnic culture and diversity. Enjoy access and the option to explore our closely neighboring counties of San Francisco and Alameda.

Classification: SEIU

Typical Tasks

• Leads and participates in the work of staff responsible for maintaining the VTA's computer servers and information systems;
• Performs basic project administration tasks such as coordinating work discussions, and/or schedules, and leading team meetings to discuss project issues;
• Consults with system users on systems problems and operational problems;
• Studies software,  network and/or server traffic and performs capacity and growth planning;
• Analyzes Data Center network problems, operations, and configurations;
• Researches and recommends new hardware and software components;
• Maintains the security of VTA's computer systems;
• May administer one or more components such as user software, user hardware, Microsoft Office software (Windows 7 or greater), internet/intranet, or enterprise email system;
• Troubleshoots operational and maintenance problems;
• Prepares system requirements and computer system design specifications and works with outside vendors as needed;
• Installs computer hardware, software upgrades, and peripherals;
• Trains customers, staff, and others as needed in a formal setting, in a group, or one-on-one;
• Communicates project status, resolving project issues, problems, and changes;
• Reviews and evaluates work products, methods, and procedures, and identifies and resolves problems;
• Performs administrative tasks such as paying bills and invoices, entering SAP requisitions, drafting memoranda, and leading major and minor procurements;
• Manages and leads projects using VTA personnel, consultants, and vendors, as needed;
• Maintains technical and functional competency in the applications utilized by the assigned department;
• May be required to monitor project expenditures, recommending adjustments as necessary;
• Performs related duties as required.

Employment Standards
Sufficient training, education, and experience maintaining computer information systems and computer servers to demonstrate possession of the required knowledge, skills, and abilities.

Development of the required knowledge, skills, and abilities is typically obtained through a combination of training and experience equivalent to graduation from an accredited college or university with a four-year degree in computer science or a related field, and four (4) years of responsible experience performing technical and analytical tasks in support of computer information systems and computer servers. (Additional applicable experience with technical and analytical tasks in support of computer information systems and computer server substitutes for college on a year-for-year basis.)

Knowledge of:

• Operational characteristics of computer information systems and computer servers;
• Methods and techniques for troubleshooting a variety of information systems operations and maintenance problems and concerns;
• Principles and practices of maintaining information systems including thin client or virtual desktop solutions;
• Computer system security and information systems security practices;
• Techniques and methods of installing computer hardware and software;
• Advanced support of client software (MS – Office, Adobe products, email, and /or browsers, etc.);
• Advanced support and troubleshooting of personal computers, laptops, printers, monitors, AV equipment, multifunctional devices, and related peripheral equipment;
• Advanced support of tablet and/or related mobile computing devices;
• Project procurement process in the public sector;
• Methods and techniques for assessing the cost-effectiveness of system enhancements and modifications;
• Work planning and project management techniques;
• Principles and practices of lead supervision and training.

Ability to:

• Lead and direct the work of subordinate personnel;
• Perform basic project administration  activities in leading a cross-functional team;
• Work closely with system users to assess problems, needs, and concerns;
• Perform the most difficult technical and analytical tasks in support of the VTA's servers, information systems, and computer servers;
• Multitask with strong attention to detail and shift from one project to another when priorities change;
• Prepare and present comprehensive and clear reports and recommendations;
• Research and recommend new hardware and software components consistent with the needs of system users and the policies and priorities of the VTA;
• Analyze and assess the cost-effectiveness of system improvements and enhancements;
• Meet schedules and timelines;
• Organize, administer, and create meeting agendas and notes for work units;
• Administer a helpdesk ticketing system and desktop inventory system;
• Train customers, staff, and others, as needed;
• Prioritize complex and demanding workloads and team schedules;
• Work irregular hours, weekends, and holidays;
• Work on call (24/7/365);
• Keep current with changes within functional areas, such as methods, practices, and technology;
• Organize work and manage time effectively;
• Establish and maintain cooperative working relationships with those contacted in the course of work.

What’s in it for you? 

Health: VTA participates in a CalPERS-sponsored medical plan with VTA contribution to employee and dependent premium health insurance premiums. Employees pay a monthly contribution of any amount in excess of the Kaiser Bay Area Family rate.

 

Flex Spending Account: $300 employer-funded Health FSA for eligible employees.

 

Vision: VSP full premium for employees and eligible dependents.

 

Dental: Delta Dental full premium for employees and eligible dependents.

 

Leave:  15 days of vacation (accrued), 96 Hours of sick time (accrued), 13 paid holidays per year. 

  

Retirement:

Participation in CalPERS

• Classic Members: 2%@55
• PEPRA Members: 2%@62

 

457 Deferred Compensation Plan (voluntary)

• 457 pre-tax
• 457 Roth
• Self-directed brokerage account option for qualifying employees

 

Retiree medical coverage for eligible employees with VTA contributions to the retiree’s medical premium

 

Additional perks:

• All active full-time employees and their eligible dependents are eligible for transit passes for use over VTA lines, including VTA Paratransit services.
• Employee Assistance Program (EAP) is available to each employee, eligible dependent, and household member, 24 hours a day, seven days a week.
• Tuition Reimbursement
• Professional Development Fund
• Wellness Programs

 

As we continue to implement our VTA Forward Plan, we aim to strengthen and increase our workforce to take on future opportunities and challenges by elevating our people and our services. For more information about our VTA Forward Plan, visit: https://www.vta.org/VTAForward

 

Americans with Disabilities Act Accommodations  

The Human Resources Department will make reasonable efforts in the recruitment/examination process to accommodate applicants with disabilities. If you wish to request an accommodation, please click here (Download PDF reader) (Download PDF reader). 

 

VTA is an equal employment opportunity employer.

VTA does not and will not tolerate discrimination against applicants or employees based on age, ancestry, color, marital status, mental or physical disability, genetic information, national origin, immigration status, political affiliation, race, religion, creed, sex, gender identity, gender expression, sexual orientation, pregnancy, medical condition, disabled veteran or veteran status, etc. 

General Instructions

Please read this entire job announcement before applying for the position. Print and keep a copy of this announcement so that you can refer to it. Questions not answered within this job announcement may be sent to personnel@vta.org.  

 

To ensure consideration, completed applications must be submitted online to the Human Resources department by the stated closing time and date posted. When the stated closing date is “continuous,” apply immediately; the position may close without notice. You will receive an immediate email confirming receipt of your submitted application. If you do not receive this email, contact NEOGOV's Applicant Assistance Line at (855) 524-5627 between 8:00 AM to 5:00 PM (PST) Monday through Friday, excluding holidays.  

 

Only online applications will be accepted for this recruitment (paper applications or resumes will not be accepted). Job Interest Notification Cards, or copies of previous, partial, or un-submitted applications, are not an acceptable substitute for a completed application.  

 

ALL APPLICATION AND TESTING NOTIFICATIONS WILL BE SENT BY E-MAIL. Applicants should select e-mail as the preferred method of notification. Candidates must maintain an up-to-date, valid, and reliable e-mail address. Candidates are also responsible for maintaining up-to-date phone numbers and addresses on their online account. Due to the number of applications received, candidates must check their application status through their online account. Contact NeoGov for assistance if needed.  

 

Information on how to apply for jobs at the VTA is available on the VTA Employment website and from NEOGOV's Applicant Assistance Line (855) 524-5627. NeoGov Applicant support is available from 8:00 AM to 5:00 PM (PST) Monday through Friday, excluding holidays.  

 Application Processing Information  

All related current and past work experience (including VTA experience) must be listed and fully described in the Work Experience section of the application ("See Resume" is not acceptable). Incomplete or improperly completed online applications may be rejected even if you are qualified for the position for which you are applying. It is your responsibility to ensure that the online application reflects the work experience and education needed to meet the requirements for the position you are applying for. Although your resume may have all your experience and education details, please make sure to complete each section of the online application to ensure that your information is accurately captured during our screening process.  

  All applications are subject to review as to meeting minimum qualifications at any point in the recruitment process. Passing any step is no guarantee of continuation if it is determined that the applicant does not meet the minimum qualifications as stated in the class specification.  

 

Candidates found to have exaggerated/falsified their qualifications, experience, training, and/or education may be disqualified at any point in the recruitment process and may be denied future employment with the VTA.  

 

If selected for the position, candidates will be required to complete a criminal conviction disclosure form. Candidates who successfully become VTA employees and fail to disclose any of the criminal background information as required may be subject to discipline up to and including discharge.   

Eligible Lists typically remain in effect for six (6) months. However, Human Resources may abolish Eligible Lists at any time during the six (6) month period. Human Resources may extend eligible Lists for up to two (2) years. Eligible Lists may be used for more than one recruitment. If you have questions related to an Eligible List you might be on or were on, you should contact Human Resources.  

  

If you have questions regarding your status as an applicant for this position, please call the Human Resources Department at (408) 321-5575 or email at Personnel@vta.org.  

Salary : $123,100 - $160,000