IT Coordinator

Proactive monitoring & daily review of Endpoint Detection & Response system, network, firewall and traffic logs; remediate or escalate alerts as necessary. Monitor server process to ensure system uptime. Troubleshoot (identify & correct) problems with hardware & software as they develop and as indicated by the agency helpdesk ticketing system. Install (configure, setup & place) new hardware & software, including servers, end user equipment, network devices, printers, IP & cell phones. Log & track all IT assets. Perform routine maintenance (upgrades, patches, surveys, etc.) on all agency systems on a regular basis. Security patches classified as critical or high must be applied within 30 days of release. Coordinate & facilitate the deployment of new installations or projects & gauge/gather user requirements/needs. Report on function & status of agency systems as required by Executive Team. Travel between agency sites. Manage agency’s Microsoft Active Directory including the maintenance of users & computers as well as deployment of group policies. Administer & monitor agency’s Azure AD/Microsoft 365 hosted environment. Develop & maintain appropriate documentation for all tasks. Implement, document & maintain appropriate technical controls in support of agency security & privacy policies. review and recommend changes in agency IT policies & procedures to ensure compliance and agency standards are met. Work closely with agency’s vendors & consultants. Train & motivate end users in the proper usage of designated software & equipment. Provide technical/helpdesk support for annual EITC tax prep program at remote location. Adhere to agency policy, procedures and the professional code of ethics. Seek relevant training opportunities for professional growth and development. Participate in regular staff meetings, staff training programs and supervisory sessions. Satisfactorily complete any other special assignments as requested by supervisor.

Job Type: Full-time

Pay: $57,242.95 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• Monday to Friday

Work Location: Hybrid remote in Cincinnati, OH 45204

Salary : $57,243