Construction Equipment Dealer Parts and Service Ops Manager

THE OPPORTUNITY:  

The Construction Equipment Dealer Parts and Service Operations Leader is responsible for managing the parts and service departments within a dealership that sells construction equipment. This role ensures efficient operations, high customer satisfaction, and profitability through effective inventory management, service scheduling, and team leadership.

Key Responsibilities:

1. Parts Department Management:
   • Oversee the parts inventory, ensuring the availability of essential parts for repairs and customer needs.
   • Develop and implement parts ordering strategies to maintain adequate stock levels and avoid shortages.
   • Negotiate with suppliers to secure competitive pricing and ensure timely deliveries.
   • Monitor and optimize parts sales to meet dealership targets and improve profitability.
   • Manage parts returns, warranties, and exchanges in accordance with company policies.
2. Service Department Leadership:
   • Supervise service technicians to ensure high-quality service and timely completion of repairs.
   • Develop and manage service schedules to optimize technician time and improve customer turnaround.
   • Ensure that all service work complies with industry standards and manufacturer specifications.
   • Develop pricing strategies for service offerings and repairs.
   • Address customer concerns or service issues, striving for resolution and satisfaction.
3. Customer Relationship Management:
   • Build and maintain strong relationships with customers to ensure repeat business.
   • Monitor customer feedback and work with the team to resolve any service-related issues.
   • Implement initiatives to increase customer satisfaction and enhance service delivery.
4. Operational Efficiency:
   • Analyze operational processes and identify opportunities for improvement in parts handling and service delivery.
   • Implement best practices for operational processes and ensure compliance with safety standards and regulations.
   • Work with the sales department to understand customer needs and align parts and service offerings accordingly.
5. Team Development:
   • Hire, train, and develop a high-performing team of parts specialists and service technicians.
   • Provide leadership, mentoring, and ongoing training to staff members to enhance their skills and productivity.
   • Establish performance metrics for team members and provide regular feedback and evaluations.
6. Financial Management:
   • Prepare and manage departmental budgets, ensuring effective cost control and profitability.
   • Monitor parts and service sales, track margins, and recommend adjustments to pricing or strategies to maximize profitability.
   • Report on departmental performance, inventory levels, and service metrics to dealership management.
7. Health, Safety, and Compliance:
   • Ensure compliance with local and federal regulations, including safety and environmental standards.
   • Maintain a clean and organized service and parts environment to support operational efficiency and safety.
   • Qualifications:
     • Proven experience in parts and service management, ideally within the construction equipment industry.
     • Strong leadership skills with experience managing teams and driving performance.
     • Excellent communication and interpersonal skills, with a focus on customer service.
     • Solid understanding of construction equipment, parts, and service operations.
     • Strong financial acumen, with experience managing budgets and optimizing profitability.
     • Ability to troubleshoot and resolve operational challenges.
     • Proficiency in inventory management software, CRM tools, and Microsoft Office Suite.

   • Education and Certifications:

     • High school diploma or equivalent (required).
     • Bachelor's degree in business, management, or related field (preferred).
     • Certifications in parts or service management (e.g., ASE, OEM-specific certifications) are a plus.

   • Working Conditions:

     • Full-time position with typical dealership hours.
     • Some travel may be required to visit supplier locations, attend training, or meet with customers.
     • Must be able to lift items and move between service areas, parts storage, and office spaces.
       
       COMPENSATION: Compensation will be competitive and commensurate with experience. It will include a base salary, an annual performance bonus, and other exceptional benefits.