What are the responsibilities and job description for the Shipping Coordinator / Customer Service position at Sapphire Metal Finishing?
Sapphire Metal Finishing is a job shop that provides anodizing services to machine shops and hobbyists in the north-west. We are involved in the finishing of electronics, scientific, medical, gun, knife, military, racing and power-sports parts. Employees will be trained to the mission and values as well as how to properly and safely perform the tasks they are assigned.
LOOKING for a hardworking and dependable person to join our team. This will be for Shipping Coordinator/Customer Service. This opening is full time with a starting wage of $18-22 an hour DOE.
RESPONSIBILITIES:
The two main responsibilities will be shipping and customer service. Will cross train in our packaging department for when needed.
***Shipping:
- Prepare completed orders for pick up or shipment.
- Prepare needed paperwork for all order.
- Prepare/package orders for FedEx/UPS to ensure parts can make it through shipment with no damage.
- Check out completed orders with customers.
- Prepare orders for outsourcing with needed paperwork. Keep track of orders while out and checking them back in upon return.
***Customer Service:
- Be the voice of the customer and advocate for them.
- Main person to answer the phone and respond to texts.
- Help customers with order status when requested, by working with supervisors and leads from other departments. This can be either on the phone or over email.
- Keep track of customer expedites and work with other departments to help make sure they are completed on time.
QUALIFICATIONS:
- High school graduate or GED
- Ability to work with others and help create a positive work environment
- Ability to demonstrate a strong work ethic
- Must be able to stand for extended periods, lift 50 pounds periodically, and grip, pinch and use hands.
- US Govt. FFL (Federal Firearms License) permits do not allow us to hire individuals with felonies on their record.
- Sapphire Metal Finishing is a drug-free workplace.
Job Type: Full-time
Pay: $18.00 - $22.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Health savings account
- Paid time off
- Retirement plan
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Application Question(s):
- Due to us having a FFL (Federal Firearms License) for our business, we unfortunately can't employ anyone with a felony. Do you have a felony?
- Will you be able to pass a drug test, including marijuana?
Work Location: In person
Salary : $18 - $22