Demo

Shipping Coordinator / Customer Service

Sapphire Metal Finishing
Caldwell, ID Full Time
POSTED ON 12/31/2024
AVAILABLE BEFORE 2/18/2025

Sapphire Metal Finishing is a job shop that provides anodizing services to machine shops and hobbyists in the north-west. We are involved in the finishing of electronics, scientific, medical, gun, knife, military, racing and power-sports parts. Employees will be trained to the mission and values as well as how to properly and safely perform the tasks they are assigned.

LOOKING for a hardworking and dependable person to join our team. This will be for Shipping Coordinator/Customer Service. This opening is full time with a starting wage of $18-22 an hour DOE.

RESPONSIBILITIES:

The two main responsibilities will be shipping and customer service. Will cross train in our packaging department for when needed.

***Shipping:

  • Prepare completed orders for pick up or shipment.
  • Prepare needed paperwork for all order.
  • Prepare/package orders for FedEx/UPS to ensure parts can make it through shipment with no damage.
  • Check out completed orders with customers.
  • Prepare orders for outsourcing with needed paperwork. Keep track of orders while out and checking them back in upon return.

***Customer Service:

  • Be the voice of the customer and advocate for them.
  • Main person to answer the phone and respond to texts.
  • Help customers with order status when requested, by working with supervisors and leads from other departments. This can be either on the phone or over email.
  • Keep track of customer expedites and work with other departments to help make sure they are completed on time.

QUALIFICATIONS:

  • High school graduate or GED
  • Ability to work with others and help create a positive work environment
  • Ability to demonstrate a strong work ethic
  • Must be able to stand for extended periods, lift 50 pounds periodically, and grip, pinch and use hands.
  • US Govt. FFL (Federal Firearms License) permits do not allow us to hire individuals with felonies on their record.
  • Sapphire Metal Finishing is a drug-free workplace.

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Expected hours: 40 per week

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Health savings account
  • Paid time off
  • Retirement plan
  • Vision insurance

Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday

Application Question(s):

  • Due to us having a FFL (Federal Firearms License) for our business, we unfortunately can't employ anyone with a felony. Do you have a felony?
  • Will you be able to pass a drug test, including marijuana?

Work Location: In person

Salary : $18 - $22

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