What are the responsibilities and job description for the Customer Service Coordinator (5yrs EXP REQ) position at Sarasota Box Office?
Job Title: Customer Service Coordinator
Company: Sarasota Box Office
Location: Sarasota, Florida
Employment Type: Full-time
About Us: Sarasota Box Office is a leading ticketing and event service provider, dedicated to delivering exceptional experiences for our clients and their patrons. We pride ourselves on our commitment to innovation, customer satisfaction, and team collaboration.
Job Description: Are you a seasoned professional with a passion for customer service, team building, and technology? Do you thrive in a dynamic environment where you can make a real impact? If so, we invite you to join our team at Sarasota Box Office as a Customer Service Coordinator. This role offers the unique opportunity to start as a Customer Service Representative (CSR) and quickly transition into the Coordinator role with increased responsibilities and compensation.
Key Responsibilities:
- Start as a CSR to understand the core functions and customer service standards of Sarasota Box Office.
- Transition into the Customer Service Coordinator role, taking on more responsibilities and leadership tasks.
- Manage and lead a team of customer service representatives, fostering a positive and collaborative work environment.
- Utilize WordPress to manage website backends for multiple clients, including updating event times, adjusting patron capacities, handling order lookups, processing refunds, and more.
- Ensure the highest level of customer satisfaction by addressing and resolving customer inquiries and issues promptly and effectively.
- Collaborate with other departments to streamline processes and improve overall service delivery.
Qualifications:
- Proven history of managerial and team-building experience.
- Extensive background in customer service.
- Strong technical skills, particularly with WordPress and website backend management.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Detail-oriented and organized.
- A seasoned professional with a mature approach to work and life.
Benefits:
- Competitive salary.
- Paid time off and holidays.
- Professional development and career advancement opportunities.
- A supportive and dynamic work environment.
Job Type: Full-time
Pay: $18.00 - $22.00 per hour
Expected hours: 20 – 40 per week
Benefits:
- Paid time off
Shift:
- Day shift
Application Question(s):
- Resumes are great, but we want to hear directly from you! Use this space to tell us about your experience and why you're the person for the job.
Ability to Relocate:
- Sarasota, FL 34234: Relocate before starting work (Required)
Work Location: In person
Salary : $18 - $22