What are the responsibilities and job description for the Front of House Employee position at Sassy Bass?
Job Description
Job Description
Benefits :
Competitive salary
Employee discounts
Flexible schedule
Opportunity for advancement
Paid time off
Position Overview : We are looking for a dynamic and customer-oriented Front of House Employee to join our team. This role is crucial for creating a welcoming atmosphere and ensuring a positive customer experience. Responsibilities may include greeting guests, taking orders, managing payments, and maintaining cleanliness in the dining area.
Key Responsibilities :
Customer Interaction : Greet customers as they enter the establishment, provide them with menus, and answer any initial questions regarding food and beverage options.
Order Handling : Take orders accurately, process payments efficiently using POS systems, and ensure that customers receive the correct change and receipts.
Service Delivery : Deliver food and beverages to customers in a timely manner, ensure all orders are correct, and respond promptly to any additional customer needs.
Cleanliness and Maintenance : Maintain the cleanliness of the dining area, including tables, chairs, and service stations, throughout the shift. Ensure all public areas meet health and safety standards.
Problem Resolution : Address and resolve customer complaints diplomatically, ensuring customer satisfaction and maintaining the establishment's reputation.
Qualifications :
Customer Service Experience : Prior experience in a customer-facing role, preferably in a hospitality or retail setting, with a proven track record of delivering excellent customer service.
Communication Skills : Excellent verbal communication skills, with the ability to clearly and effectively interact with customers and team members.
Efficiency and Accuracy : Ability to handle orders accurately and efficiently, even in a high-pressure environment.
Teamwork Skills : Experience working collaboratively in a team-oriented environment, with a positive attitude and willingness to help colleagues.
Flexibility : Available to work various shifts, including early mornings, evenings, weekends, and holidays.
Physical Stamina : Capable of standing for long periods and moving quickly during busy periods.
Health and Safety Awareness : Knowledge of or willingness to learn health and safety standards applicable to food service. Must possess or be willing to obtain relevant food handler certifications.
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