Front Desk Receptionist/Patient Coordinator

Seeking a full or part time receptionist to join our fast growing, and locally owned outpatient orthopedic physical therapy clinic in January 2024! Our clinic provides physical therapy services to patients with wide ranging conditions to patient populations from adolescents to geriatrics. We are looking for a candidate who is an effective communicator to our diverse patient population, both in person and over the phone, with great organizational and multitasking skills. This position entails optimizing patient satisfaction, providing general administrative, and clerical support. This position is a great way to learn more about a clinic setting if interested in the medical field.

Position Summary: Responsible for providing excellent customer service and scheduling patient appointments according to Therapy Services protocols.

Customer Service/Registration Responsibilities/Accountability-

• Greets patients upon arrival in a prompt, polite and helpful manner. Directs patients within the clinic and communicates with clinical staff as needed.
• Accurately and efficiently checks patients in and updating status in EHR. Collects patient demographic and insurance information and accurately updates patient record including photocopying or scanning insurance cards.
• Performs medical reception duties as needed including answering telephones, screening calls, taking messages, pulling patient information, and maintaining waiting area cleanliness.
• Answers patient questions and responds professionally to patient concerns, i.e., pleasant tone of voice, smile, use courteous language, etc.
• Copies return to work or physical therapy documents as needed.

Business Office/Billing-

• Prepares documents for patient appointments according to department processes.
• Prints schedules and prepares patient information for the following day ensuring all required charts are current and documentation needed is available.
• Collects co-payments according to the insurance plan and appointment type and documents on co-pay record. Balances daily deposits as well as cash box according to department process.
• Pre-certify procedures as required by insurance provider and documents appropriately.
• Adheres to the organizational policy with particular attention to standards of conduct and confidentiality as it relates to HIPAA.
• Scans and files documents into electronic patient record such as Notification of Benefits form and insurance verification documents.
• Various clerical duties including copying, faxing and filing.

Scheduling-

• Answers incoming calls to triage, schedule, or cancel appointments for therapy services and/or take complete and accurate messages. Ensures that related follow-up work is completed in a timely manner, including relaying a message to clinicians to return calls.
• Uses Therapy Services protocols including insurance coverage to determine the most appropriate approach to scheduling patients.
• Makes outgoing calls to reschedule appointments as needed or to provide patient reminders of appointment times and information needed for appointments, insurance cards, etc.
• Checks patients out when appointment ends, schedules follow up appointments as requested.
• Other duties assigned in support of clinicians, or leadership.

Policies and Procedures-

• Provides assistance and support to leadership in implementing policies and procedures as necessary.
• Actively participates in training, and conducting day to day work activity by adhering to all policies and procedures as enumerated in compliance and risk management programs.

Job Type: Part-time

Pay: $18.00 - $20.00 per hour

Benefits:

• 401(k)
• Health insurance

Medical Specialty:

• Orthopedics
• Physical & Rehabilitation Medicine
• Sports Medicine

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work Location: In person

Salary : $18 - $20