Business Office Manager

About SCA Health

SCA Health is a dynamic organization with 11,000 teammates who care for 1 million patients each year. We support physician specialists in various aspects of patient care, aligning physicians, health plans, and health systems around a common goal: delivering high-quality outcomes and a better experience for patients and providers at a lower total cost of care.

We participate in an integrated care delivery system that enables us to support our partners as they navigate the complex healthcare environment. Our unique group of physician-driven, specialty care businesses allows us to customize solutions, no matter the need or challenge:

• We connect patients to physicians in new and differentiated ways as part of Optum and with our Specialty Management Solutions business.
• We have pioneered a physician-led, multi-site model of practice solutions that restores physician agency by aligning incentives to support growth and transition to value-based care.
• We lead the industry in value-based payment solutions through our Global 1 bundled payment convener, providing easy predictable billing to patients.
• We help physicians address everything beyond surgical procedures, including anesthesia and ancillary service lines.

The new SCA Health represents who we are today and where we are going—and the growing career opportunities for YOU.

Job Summary

This position provides operational support to the facility by performing various business office functions. These functions include (but are not limited to): Human Resources, Medical Records, Credentialing, Admissions/Intake, Accounts Payable, Billing, Collections, Clinical Logs, month end reporting, and other duties as assigned.

Key Responsibilities

• Coordinate the Business Office team and functions to ensure operations run smoothly and efficiently.
• Direct supervision of non-medical personnel, including orientation, ongoing coaching, and annual evaluations.
• Responsible for human resource procedures.
• As a working manager, backup to all business office teammates.
• Ensures administrative and accounting procedures are carried out timely and accurately, monitoring reports.
• Responsible for office supplies and equipment and main contact for building maintenance items.
• Liaison with billing company, building maintenance, and housekeeping companies, including contract evaluation and negotiations.
• Timely and accurate completion of payroll and forwarding to corporate for processing.
• Works closely with Clinical Director to ensure the flow of the overall operation is most efficient, reporting all activities to the Administrator.
• Works closely with the Administrator to promote the utilization of the Surgery Center.
• Accurate interpretation and implementation of the terms of contracts with all third-party payers.
• Answers telephone as needed.
• Demonstrates competency in performing job tasks and operating equipment on an annual basis.
• Other miscellaneous administrative duties as needed.

Qualifications

• Associate degree required (Bachelors preferred), or High School Diploma/GED with equivalent work experience.
• 5 years of experience in a medically-related environment required—surgery center experience a plus.
• Supervisor of non-medical teammates required.
• Medical terminology knowledge required.
• Experience with patient admissions, scheduling, medical office operations desired.
• Understanding of how insurance processes work, including verification process required.
• Computer experience, Excel, Word, Medical Billing Software, and Applications.
• Experience with SharePoint and Survey monkey preferred but not required.
• Good communication skills and phone etiquette.