What are the responsibilities and job description for the Technical Support Specialist position at SCA Health?
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- The System Support Specialist plays a critical role in ensuring the smooth operation of SCA Health's systems and applications.
- This role involves troubleshooting hardware and software problems, assisting with desktop applications, and providing basic computer skill training.
- The System Support Specialist will serve as the first point of contact for desktop systems and applications in the Executive Office, delivering outstanding service to both internal and remote teammates.
Responsibilities and Requirements:
Troubleshoot hardware and software issues, including Windows and Mac environments, setup, and configuration of logical devices.
Assist with configuration and support of mobile devices, including iOS and Android.
Evaluate technologies to meet business objectives and align with compliance guidelines.
Ability to work in a team environment, communicate effectively with individuals at various levels within the organization, and escalate issues appropriately.
