Technical Writer [Hybrid, or Remote]

We're Hiring!

We're looking for brilliant thinkers to join our #Rocketeers. If you've ever wondered what it's like to work in a place where people enjoy their work and where talent is more important than the title, then keep reading.

What is ScalePad?

ScalePad is a market-leading software-as-a-service (SaaS) company with headquarters in Vancouver, Toronto, Montreal and Phoenix, AZ. However, we are proud to say our employee reach is now global so we can best serve our partners all over the world.

Our success is no accident: ScalePad provides MSPs of every size with the knowledge, technology, and community they need to deliver increased client value while navigating the continuously changing terrain of the IT landscape. With a suite of integrated products that automate and standardize MSPs operations, analyze and uncover new opportunities, and expand value to clients, ScalePad is equipping the MSP adventure.

ScalePad has received awards such as MSP Todays Product of the Year, G2s 2024 Fastest Growing Product, and 2024 Best IT Management Product. In 2023, it was named a Best Workplace in Canada by Great Place to Work. ScalePad is a privately held company serving over 12,000 MSPs across the globe.

You can contribute to our innovation and appreciate how your work is helping take this company to a higher level of operational maturity. More on that here.

Your mission should you choose to accept it.
At ScalePad, were on a mission to help MSPs transform into MVPs for their clients by equipping them with the knowledge and tools they need to succeed. As a Technical Writer, you will play a key role in empowering MSPs by creating clear, concise, and user-focused documentation that unlocks the full potential of our products. By simplifying complex concepts and delivering educational resources that drive meaningful results, youll help MSPs deliver unparalleled value to their clients. If youre excited to contribute your expertise to a team dedicated to making a difference, wed be thrilled to have you join us

Responsibilities.

• Collaborate with product teams, subject matter experts, and stakeholders to gather information, understand product features, and ensure technical documentation aligns with ScalePads business goals and customer needs.
• Create and maintain product documentation via knowledge base articles, user guides, and other technical resources that effectively communicate complex concepts in a clear and concise manner.
• Utilize content management and authoring tools to create, manage, and organize documentation for customer self-service and support.
• Design and refine visuals, such as annotated screenshots and diagrams, to complement and enhance technical content.
• Ensure documentation is structured and organized to facilitate content reuse, scalability, and consistent formatting.
• Establish content governance by developing and maintaining standards, templates, and style guides to ensure consistency and clarity across all documentation.
• Proactively update technical content to align with product updates, new features, and industry standards.
• Explore and adopt emerging trends, tools, and best practices in technical writing and documentation to continually enhance the quality and effectiveness of ScalePads content.

Qualifications.

• A minimum of 2 years of experience in technical writing, documentation development, or customer education, with preference for a background in technology or SaaS environments.
• Exceptional writing and communication skills, with an ability to explain complex technical concepts in a clear, concise, and engaging manner.
• Experience using documentation and help center tools such as Zendesk, Confluence, or similar content management and authoring platforms to create knowledge base articles and technical content.
• Proven project management and organizational abilities, with a track record of meeting deadlines in a fast-paced environment.
• Understanding of information architecture, with the ability to organize and structure content for optimal navigation and usability.
• Ability to gather input from subject matter experts and stakeholders to ensure documentation meets audience needs and is technically accurate.
• Strong collaboration skills, with the ability to build relationships and work effectively with teams across departments.
• Familiarity with structured writing methodologies for creating modular, reusable, and scalable content.
• Ability to create and refine visuals such as screenshots and animated GIFs, to complement technical content, using tools such as Snagit or similar platforms.
• Understanding of accessibility standards and best practices for creating inclusive technical documentation to ensure an equitable learning experience.

What Youll Love Working As A Rocketeer:

• Everyones an Owner: Through our Employee Stock Option Plan (ESOP), each team member has a stake in our success. As we scale, your contributions directly shape our future and you share in the rewards.
• Growth, Longevity and Stability: Benefit from insights and training from our leadership and founder, whose extensive experience in funding and scaling successful software companies creates a stable environment for your long-term career growth. Their proven track record fosters a culture of lasting success.
• Annual Training & Development: Every employee receives an annual budget for professional development, empowering you to advance your skills and career on your terms.
• Hybrid Flexibility: Enjoy a world-class office at our headquarters in downtown Vancouver, Toronto, and Montreal
• Cutting-Edge Gear: Whether in the office or at home, youll be set up for success with top-of-the-line hardware.
• Wellness at Work: Our Vancouver office features a fitness facility, outdoor ping-pong tables
• Comprehensive Benefits: Weve got you covered with an extensive benefits package with 100% medical and dental coverage fully employer-paid, RRSP matching after one year of employment, and even a monthly stipend to help offset the costs of the hybrid experience.
• Flexible Time Off: With our unlimited flex-time policy in addition to all accrued vacation allows you to take the time you need to recharge and thrive.

Dream jobs dont knock on your door every day.

ScalePad is not your typical software company. When we hire you, we arent just offering you a job, but rather we are committing to investing in both you and your long-term career. You'll help shape how this modern SaaS company operates and make a genuine impact on the future of our people, product, and partners.

We invite all qualified candidates to apply. Please note, you must be eligible to work in Canada to be considered for this role. We thank you for your interest. However, only successful applicants will be contacted.

At ScalePad, we believe in the power of Diversity, Equity, Inclusion, and Belonging (DEIB) to drive innovation, collaboration, and success. We are committed to fostering a workplace where every individual's unique experiences and perspectives are valued, and where employees from all backgrounds can thrive. Our dedication to DEIB is woven into the fabric of our culture, guiding our actions and decisions as we build a stronger and more inclusive future together.

Join us and be part of a team that celebrates differences, embraces fairness, and ensures that everyone has an equal opportunity to contribute and grow. Together, we're creating an environment where diverse voices are not only heard but also amplified, where everyone feels valued, and where we can all achieve our full potential.

Please no recruiters or phone calls.