What are the responsibilities and job description for the Tally-Rite Customer Support Level I position at Scan Systems Corp.?
Tally-Rite Customer Support Level I Job Description & Requirements
The Tally-Rite Customer Support Level I will report to the Tally-Rite Team Supervisor and have daily interaction with him and other members of the management team. The Tally-Rite Customer Support Level I is responsible for ensuring the timely delivery of replacement Tally-Rite products and spare parts to local customers along with the preparation for shipping to out of town customers. The Tally-Rite Customer Support Level I will relay information given by customers to Tally-Rite Technicians to ensure proper diagnostics and repair of returned equipment. The Tally-Rite Customer Support Level I will also be responsible for helping to maintain a current running inventory, doing a monthly inventory count, and helping to pull parts into the WIP account as required by pull sheets and direction from the Tally-Rite Team Supervisor. It is critical for The Tally-Rite Customer Support Level I to provide a high degree of good will and cooperation with both the Customer and the Tally-Rite department’s entire team.
The Tally-Rite Support Level I will assist other divisions of Scan Systems Corporation in pickup and delivery of parts, supplies, or other items needed in the manufacturing process.
The Tally-Rite Customer Support Level I will be responsible to enhance department and the entire organization's reputation by accepting ownership for accomplishments and faults in the delivery and support process, as well as exploring opportunities to add value to job accomplishments.
These responsibilities and requirements are considered minimum requisites. These requisites may be modified from time-to-time as the company's internal systems and/or processes evolve in continual response to changing market conditions, and/or customer requests
Responsibilities
- Safe and efficient delivery of Tally-Rite products
- Answer incoming Tally-Rite customer phone calls
- Answer and respond to Tally-Rite customer e-mail requests
- Relay information provided by customers to Tally-Rite Support Technicians
- Prepare and perform inventory counts
- Pull parts from inventory as indicated on signed company pull sheets
- Maintain call log
- Maintain CSO books
- Receive parts and reconcile against purchase order
- Maintain records of parts received and shipped
Qualifications
- Minimum High School Diploma or equivalent
- Excellent Driving Record
- Good computer and software operation skills
- Excellent people skills
- Good phone skills (etiquette)
- Good analytic and problem solving skills
- Excellent organization skills with attention to detail mandatory
- Ability to rapidly adapt and manage changes in the working environment and project priorities while dealing with the pressures associated with change.
- Ability to work within a team-oriented, collaborative environment
- Must be physically sound and capable of lifting fifty pounds without assistance
- Must be willing to work nights and weekends should a project require it
Send resumes to dannyu@scansystems.com