Customer Account Manager

Customer Account Manager

Location: Florida, Remote

Department: Business Development and Sales

Reports to: Director of Sales

Employment Type: Full Time, Exempt

Date Posted: December 18th, 2024

Job Summary

We are seeking a dynamic and results-driven Customer Account Manager to join our team. As an Account Manager, you will be responsible for building and maintaining strong relationships with our valued customers while driving upsell and cross-sell activities. You will act as a trusted advisor, ensuring customer satisfaction, maximizing retention, and driving growth through the successful adoption and utilization of our products or services. The ideal candidate possesses excellent communication skills, a strong customer-centric mindset, and a passion for driving sales.

Key Job Duties include but are not limited to

Upsell and cross-sell business application solutions within an existing base of ERP clients.

Maintain and develop an active pipeline of forecasted opportunities to meet monthly quota

objectives while working through each opportunity with your manager.

Drive pipeline velocity activities, including customer references, completing quotes, and

contract preparation and execution.

Network with ERP partner Channels to build relationships and establish recommendations

for software products.

Analyze customers' business needs, identify strategic partnership opportunities, and

develop strategies to ensure customer growth, satisfaction, and retention.

Lead and drive sales opportunities through strategic selling, negotiate and close business,

and lead the ongoing business relationship with clients.

Customer Onboarding and Adoption: Lead the onboarding process for new customers,

ensuring a smooth transition and successful implementation of our products or services.

Provide training, guidance, and resources to enable customers to fully utilize our offerings,

achieve their goals, and realize value.

Product Expertise: Develop a deep understanding of our products or services, staying up to

date with new features, enhancements, and industry trends. Act as a subject matter expert,

providing guidance, best practices, and insights to customers to maximize their usage and

satisfaction.

Renewals and Upsells: Collaborate with the sales team to drive customer renewals and

identify upsell opportunities. Conduct regular business reviews with customers to

demonstrate value, discuss performance metrics, and explore expansion opportunities

within accounts.

Skills and Qualifications

Bachelor's degree in business administration, marketing, or a related field (or equivalent

experience).

Proven experience as a Customer Success Manager, Account Manager, or similar customer-

facing sales role.

Strong understanding of customer success principles and best practices.

Excellent interpersonal and communication skills, with the ability to build rapport and

establish trust with customers.

Demonstrated ability to understand customer needs, propose solutions, and drive adoption

and satisfaction.

Strong analytical skills, with the ability to interpret data and derive insights to guide

customer success strategies.

Self-motivated and proactive, with a passion for delivering exceptional customer

experiences.

Ability to work collaboratively in cross-functional teams and influence stakeholders at all

levels.

Familiarity with customer success software platforms and CRM systems is a plus.

Experience in ERP is a plus.

Work Environment

This position primarily operates in an office environment with occasional travel required for events and meetings. This position must have reliable transportation. This job requires both prolonged periods of sitting at a desk and working at a computer as well as the ability to lift up to 20 pounds.

Company Overview

Since 1989, Scanco has been a leading provider of supply chain automation software and services. From our inception, we have focused on innovative warehouse management solutions with a unique technology-driven approach. Our solutions deliver unequaled efficiency and visibility for distribution and manufacturing companies around the globe. From basic barcoding to the most complex distribution and manufacturing operations, Scanco software is positioned to grow with our customers ever-changing business needs. We are focused on providing top-tier, fully integrated automation solutions built specifically for your ERP solution. Today, thousands of world-class distribution and manufacturing companies have automated their facilities with cutting-edge Scanco technology.

Equal Opportunity Employer

Scanco Software, LLC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, religion, sex, age, color, national origin, disability or any other status protected by law.