What are the responsibilities and job description for the Customer Service Team Lead position at Schneider?
Location: Green Bay, WI, USA
Shift: 2nd Shift
Work model: On-Site
Schedule: FULLTIME; Thursday - Sunday 3:30 p.m. - 1:30 a.m.
Job overview:
Schneider is seeking a Customer Service Team Lead in Green Bay to be responsible for handling all customer-facing processes, systems and equipment used for daily operations. The Customer Service Team Lead will also resolve problems, build solid working relationships and manage escalations involving Schneider's customers.
Responsibilities:
- Provide process and technology training to other team members.
- Work with teams across the organization to analyze and optimize business processes.
- Effectively communicate with internal and external customers.
- Act as the team lead and subject matter expert for problem resolution and escalation processes.
- Provide support and back up to the Customer Service Manager.
Skills and qualifications:
- Associate degree preferred.
- Two years of customer service experience preferred.
- Have strong written and oral communication skills.
- Able to manage multiple priorities.
Pay and benefits:
- Additional $1.25 per hour on second and third shift, $2.00 per hour on weekends.
- Medical, dental and vision insurance.
- Company-paid life insurance.
- 401(k) savings plan with company match.
- Paid time off and paid holidays.
- Results-based incentive pay program where you can earn above and beyond your base pay.
- Tuition reimbursement.
- See full list of customer service benefits.
PI260417748
Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities
Salary : $2
