Custom Business Specialist

Schonbek, a premium lighting brand and a member of WAC Lighting in Plattsburgh, NY is looking for a Custom Business Specialist. The Custom Business Specialist is the voice of the Company for the Custom team to ensure a high level of service to custom quotes, inquiries, follow-up, and delivery timelines.

Responsibilities

• Prepare product cost quotes by effectively identifying required components and labor to achieve the desired balance of cost and profitability.
• Establishes rapport with the sales team and project customers.
• Coordinate the pre-sales support, including developing project proposals, engineering drawings, renderings, contract preparation, and pricing. This requires a high level of organization, relationships, partnering, and collaboration with appropriate partners.
• Review and analyze past project profitability by checking reports to verify costs on similar items that have already been produced.
• Identify opportunities for process improvements and standardization of daily procedures.
• Communicate with customers to resolve design, product delivery, costs, and engineering issues that arise during the pre and post-sales process.
• Responsible for organizing project-related customer visits to Plattsburgh and customer visits in the marketplace as it relates to working on major projects.
• Work closely with production staff, and distribution/plant personnel to ensure that quality orders are delivered on time.
• Coordinate with the credit department to establish new customers, lines, and letters of credit.
• Responsible for timely communication of issues to teams and management that could impact project timelines.
• Respond to custom opportunities (concerns or complaints), provide feedback, and respond in a timely manner.
• Duties include planning, developing, implementing, and evaluating programs and projects, coordinating project activities, collaborating with project team members, developing measurable project goals and objectives, and monitoring progress toward achievement.
• Organize and prepare install or repair internal teams to customer locations.
• Other duties as assigned.

Requirements

• High School Diploma Required, Associate Degree in Business or Related Field Preferred
• 3-5 Years Professional Level
• Project Management Experience a Plus
• Strong Customer Service Experience
• Proven Process and Continuous Improvement Development
• Microsoft Office Proficiency
• Knowledge of Production and Scheduling Systems
• Excellent Communication, Both Written and Verbal
• Ability to Take Ownership and Meet Tight Deadlines
• Prior Lighting Experience a Plus
• Strong Knowledge of the Company's Product a Plus
• International and Domestic Travel as Needed

The expected compensation for this position is $60,000 - $68,000 annually. The actual compensation will be determined based on experience and other factors allowed by law.