What are the responsibilities and job description for the Global IT Customer Success Intern position at Schreiber Foods?
Job Category : Intern Job Family : Student Intern Job Description :
The Global IT Customer Success internship (Desktop Support Intern) is a paid year-round internship supporting our Global IT Customer Success team. You will provide second level support and work with partners on hardware, software, application issues and requests. Interns are expected to work part time, 15-20 hours a week, during the school year, and full time, 40 hours a week, during summer and winter breaks.
This is a year-round internship located 100% on-site at our Home Office in Green Bay, Wisconsin.
About our Green Bay, WI Home Office :
You'll find lots to love in our beautiful home office in downtown Green Bay, Wisconsin. Our jeans-friendly environment has indoor and outdoor collaboration spaces, state-of-the-art R&D and sensory labs, culinary kitchens, a pilot plant, innovation center and more.
Take advantage of outdoor workspaces. Sample and provide feedback on new products from our R&D team. Enjoy free coffee, soda and popcorn. Hit up a game of ping pong on your break. Or take a short walk to restaurants, breweries, the YMCA and a weekly farmer's market on the scenic Fox River. You can even see Lambeau Field from our top floor.
What you'll do :
- Provide end users with hands on assistance through the deployment, support, maintenance and / or upgrades of IT-supported software and hardware.
- Explore career opportunities by working with multiple areas of the business through IT, gaining insight into potential career paths by learning how IT systems and processes support the business.
- Collaborate with IT and Business Partners, providing hands-on experience and ownership of project deliverables while assisting in everyday tasks.
- Learn and assist with existing standards and investigate new technology for onsite and cloud infrastructure.
- Develop and maintain documentation as it relates to IT supported hardware and software. Ensure Knowledge Base is updated with current information.
- Participation and attendance in regular team meetings.
What you will need to succeed :
Internship benefits :
For positions that require any amount of travel : Valid driver's license, auto insurance (at least state minimum- more might be required), acceptable driving record per Schreiber Foods discretion, and vehicle that will ensure applicant can meet the travel necessities of the position are required.
Schreiber requires that an employee have authorization to work in the country in which the role is based. In the event, an applicant does not have current work authorization, Schreiber will determine, in its sole discretion, whether to sponsor an individual for work authorization. However, based on immigration requirements, not all roles are suitable for sponsorship.
An Equal Opportunity Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
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