What are the responsibilities and job description for the Client Care Service Coordinator position at Schumacher Auto Group Inc?
Description
Schumacher Automotive Group in West Palm Beach is seeking a Full-Time Client Care Service Coordinator for Volkswagen! Are you a customer service pro? Do you have a vision for creating positive experiences with clients? The Client Care Service Coordinator responds to customer inquiries and ensures that the dealership actualizes its maximum profit potential.
Essential Duties and Responsibilities
- Handle incoming calls, schedule service appointments and take messages for the Service Team in a courteous and timely manner.
- Work with Client Center Schedulers as needed.
- Assist Service Advisors on follow up calls to clients on status of their vehicles; notify customers when vehicles are ready for pickup.
- Occasionally call customers when service to their vehicles is due.
- Walk short distances repeatedly throughout the day to assist clients, staff, and visitors.
- Follow up with clients to confirm or reschedule appointments as needed.
- Assist service advisors with follow up calls, texts and emails.
- Provide information about service options, pricing and estimated completion time.
- Maintain accurate and organized client records in the dealership database.
- Other duties as assigned by Management.
Who are we looking for?
- High School diploma or equivalent experience.
- Experience providing excellent customer service in a fast-paced environment.
- A professional with the ability to work independently, multitask and manage time efficiently.
- Proficient computer skills and attention to detail.
- Excellent communicator to support relationships with all staff, clients, visitors.
- Must be available to work Weekdays and Saturdays
- Experience in CDK Software highly preferred.
Requirements
- High School Diploma or equivalent.
- 6 months’ experience providing customer service in a fast-paced environment required.
- 6 months’ experience answering high volume phone calls required.
- Must have reliable transportation within the West Palm Beach area.
- Positive attitude.
- Strong work ethic.
- A valid driver's license.
Schumacher Auto provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
