What are the responsibilities and job description for the Client Care Service Coordinator position at Schumacher Auto Group Inc?
Description
Schumacher Automotive Group in North Palm Beach is seeking a Full-Time Service Coordinator! Are you a customer service pro? Do you have a vision for creating positive experiences with clients? The Client Care Service Coordinator responds to customer inquiries and ensures that the dealership actualizes its maximum profit potential.
Essential Job Responsibilities
- Handle incoming calls, schedule service appointments and take messages for the Service Team in a courteous and timely manner.
- Work with Client Center Schedulers as needed.
- Notify customers when vehicles are ready for pickup.
- Occasionally call customers when service to their vehicles is due.
- Walk short distances repeatedly throughout the day to assist clients, staff, and visitors.
- Follow up with clients to confirm or reschedule appointments as needed.
- Maintain accurate and organized client records in the dealership database.
- Issue loan rental contracts for customers as assigned by management.
- Check in and close rental/loan contracts for customers.
- Move vehicles for customer loan/rentals as directed by management and in accordance with dealership standards.
- Perform walk around before delivery and upon return of the vehicle loan/rental for and by customers; document any damage incurred in the vehicle.
- Other duties as assigned by Management.
Education and Requirements:
- High School diploma or equivalent.
- 1 years experience in a fast paced customer service environment.
- Proficient computer skills; experience using word, excel and other MS products.
- Excellent communicator to support relationships with all staff, clients, visitors.
- Must be available to work Weekdays and Saturdays.
- Experience in CDK Software highly preferred.
- Must be able to read/write and speak English and Spanish proficiently.
- Must have reliable transportation on a daily basis.
