What are the responsibilities and job description for the Intake Specialist (VA Repair) position at Scootaround Inc?
Job Description
Job Description
Job Title : Intake Specialist (VA Repair)
Reports to : Supervisor, Contact Center
Location : Remote
Overview
As an Intake Specialist, the role involves acting as the first point of contact for veterans with repair requests for VA-issued wheeled mobility devices via phone calls, webforms, and emails. Superior people skills and problem-solving abilities are essential to assist with damaged mobility equipment claims. Responsibilities include creating repair cases efficiently, assigning them to appropriate repair facilities for prompt service, answering questions about repair status, and expediting issue resolution. The position requires the ability to work independently and reliably in a high-volume contact center and to be comfortable in ambiguous and evolving situations as the program continues to expand and develop.
What That Actually Involves
- Prioritize inquiries in a timely and solution-oriented manner.
- Coordinate and follow up routinely with all stakeholders including technicians, vendors, veterans, and internal team members and departments, etc.
- Research appropriate vendors to provide timely solutions for claim resolution.
- Accurately obtain and document intake details.
- Accurately and professionally document the details of the claim in the notes.
- Gather, analyze, and evaluate information through claim file review, listening and / or questions to problem solve and support decision making.
What You Will Need
Additional Information
How to Apply
We thank all applicants, but only those selected for an interview will be contacted. Accommodation If you require accommodation support during the recruitment process, please contact hr@scootaround.com. Please note this contact information is for accommodation reasons only.
Who We Are
Scootaround Powered By WHILL is North America’s leading mobility enhancement company. We rent, repair and service scooters, wheelchairs, walkers, oxygen, and all other types of personal mobility equipment in over 2,500 locations across North America and recently moved to directly selling mobility equipment through our online store and call center. Since 1997, Scootaround Powered By WHILL has been a proven innovator in developing solutions for travelers requiring personal mobility equipment. Today, Scootaround Powered By WHILL is the only company in the world uniquely positioned to accommodate a growing demographic utilizing these services worldwide. WHILL Inc. is the parent company for Scootaround Powered By WHILL worldwide.
WHILL was founded in 2012 in Japan to build a platform for short-distance mobility. Providing people with access to an innovative and well-designed personal mobility solution that can be used comfortability whenever needed. The company came together to redefine the perception of mobility devices through design and innovation. From personal mobility devices to fleet management and autonomous solutions, WHILL is at the forefront of personal transportation.
