Store Manager

Established in 1998, Scooter's Coffee has distinguished itself as one of the premiere specialty coffee companies in the industry. Scooter's Coffee may be one of the fastest-growing specialty coffee brands, but simplicity is at our core: sustainably-sourced ingredients we handcraft into perfection. We believe in taking time to connect and create an amazing experience in each life we touch. At Scooters Coffee we live our core values of integrity, love, humility and courage and we are looking for talented, passionate, amazing people to join our team.

You are applying to work with a franchisee of Scooters Coffee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set own terms of employment, including wage and benefit programs, which can vary between franchisees.

The Store Manager is responsible for all staffing, sales, and operations in a Scooter’s Coffee location. They must be friendly, energetic, and kind to employees and customers alike. This role builds and leads a friendly, service-oriented barista team, sets a high-energy work pace, drives sales, increases profitability, and demonstrates an engaged management style. The Store Manager must exemplify the Scooter’s Coffee core values of Integrity, Love, Humility, and Courage.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Ensure consistent and quality customer experience through proper staffing, execution of brand beverage recipes and techniques, and fostering the Scooter’s “Amazing” customer service experience

• Maintain store appearance, cleanliness, visual merchandising standards, food safety standards, and equipment

• Proactively seek employees including incoming emails, job recruiting sites

• Interview and hire staff to demonstrate all company standards in customer experience and operations

• Provide ongoing performance feedback and development for staff members, identifying individual motivation factors and providing clear, constructive feedback to reinforce/improve performance

• Maintain accountability in employees using progressive discipline process; partner with Field Brand Consultant and, when necessary, Human Resources to make termination decisions

• Determine daily and weekly staffing requirements based on business need and create work schedules accordingly

• Contribute to store profitability by seeking opportunities to increase sales and by managing expenses

• Encourage and ensure full team participation in both setting store goals and developing action plans to accomplish goals

• Ensure all cash handling, point of sale system, safety, and operational procedures are performed in an accurate, consistent manner

• Weekly orders of products through Harvest Roasting and verifying inventory when received

• Manage and file paperwork in a neat, orderly fashion

QUALIFICATIONS

• High energy, flexible and adaptive

• Follow and enforce standards

• Ability to effectively teach and lead others

• Ability to work cooperatively in a team environment

• Strong problem-solving, multi-tasking, and administrative

• Ability to anticipate and respond to customer needs

• 2 years of supervisory experience in a restaurant or retail environment

• Regular and predictable attendance

• Food Handler license preferred but can get one once hired