What are the responsibilities and job description for the Senior Director of Account Management position at Scorpion Enterprises, LLC?
About Us
Scorpion is the leading provider of technology and services helping local businesses thrive. We do this by helping customers understand local market dynamics, make the most of their marketing, and deliver experiences their customers will love. We offer tools to know what's going on with marketing, competitors, and customers. We offer a unique blend of AI support and teams of real human people with local expertise committed to customer success. At Scorpion, we are ready to do whatever it takes to help our clients reach their goals. Our technology and personalized tools bring everything together to help local businesses easily understand their unique business, market, and customer needs. We put SEO, Reviews, Advertising, Email Marketing, Chat and Messaging, Social Media, Website, Lead Management, Appointment Scheduling, and more to work for local businesses. We're a technology-led service with a human touch.
About the Role
As the Senior Director of Account Management, your primary focus is fostering the satisfaction of both the marketing team members under your guidance and the clients your team serves. The key metric of your success lies in your team's ability to retain clients and grow revenue.
Demonstrating your expertise in delivering the Scorpion client experience is vital. This involves treating each team member as a client, understanding their individual goals, providing real-time coaching, and maintaining consistent and prompt communication and feedback.
Collaboration with the VP of Account Management in your vertical is critical. You will work closely to understand their vision and formulate a strategic plan for each team member and brand to effectively implement that vision.
As the Senior Director of Account Management, it is essential to be hands-on and present in the area. You will play a pivotal role in leading and executing comprehensive marketing strategies for the brands you serve. You are responsible for driving the success of the brands on your pod. You are responsible for ensuring the proper setup and continuous evaluation of campaign strategies for each client on your team to guarantee ongoing success. Coaching your Account Managers on this aspect is crucial. You should also be seen as a role model and leader within your business unit, showcasing a positive attitude and making contributions to the team and overall Scorpion culture.
As the Senior Director of Account Management, it is essential to be hands-on and present in the area. You will play a pivotal role in leading and executing comprehensive marketing strategies for the brands you serve. You are responsible for driving the success of the brands on your pod. You are responsible for ensuring the proper setup and continuous evaluation of campaign strategies for each client on your team to guarantee ongoing success. Coaching your Account Managers on this aspect is crucial. You should also be seen as a role model and leader within your business unit showcasing a positive attitude and making contributions to the team and overall Scorpion culture.
What Your Success Will Look Like
- Team Leadership : Lead and inspire a team of marketing professionals dedicated to the success of our home services clients. Provide guidance, mentorship, and performance feedback consistently and regularly. Exemplify leadership across the larger home services team, including assisting in strategy, sharing of ideas, and creating presentations.
- Team Management : Ensure adherence to Scorpion client communication expectations for calls and emails. Drive goal achievement towards team and individual goals, targets, and other account management activities.
- Collaboration : Work closely with internal teams to create brand strategies that you deliver to the client.
- Home Services Partner Ownership : Foster strong relationships with both corporate partners and influential home services providers by understanding and addressing their specific marketing needs.
- Escalations : Support escalations on your team as needed, using these opportunities to train your teammates on how to handle similar issues in the future.
- Training : Directly train and coach Account Managers on following the playbook, including calls, emails, campaign reviews, de-escalations, and creating and executing strategies.
- Ongoing Education : Ensure that your team and clients are aware of any industry updates that could affect their campaigns and that strategies are created and executed accordingly.
- Reporting : Utilize data and reports available to track and report on team progress toward goals to upper management.
Who You Are And What You Bring
Our Scorpion Values
A Scorpion Leader will lead by example, and this is what is looks like
Leads from the front : Rolls up their sleeves to solve problems; Has an open door; Leads by example
Empowers their teams to hit their goals : Clears the path; Provides the right resources; Coaches and develops
Builds trust : Has self-awareness and high EQ; Shares transparently; Does what they say, consistently
Communicates effectively : Shares their vision; Gives and seeks feedback; Share necessary information quickly
Motivates & Inspires : Celebrates wins; Brings people along; Gets people excited about the work
Makes their team an exciting place to be : Engages the whole team; Builds unity and togetherness; Creates a positive atmosphere
Our Benefits
We invest in our employees by offering them diverse benefits from best-in-class carriers. These benefits provide enough choice and flexibility to keep our employees and their families healthy and happy-today and tomorrow.
Compensation
We acknowledge that states have passed legislation promoting pay transparency. As a national employer, Scorpion has made the decision to post our expected pay rate or pay range (as applicable) in all our job postings, regardless of geographic location.
Scorpion is an equal opportunity employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military / veteran status, genetic information, sexual orientation, gender identity, or physical or mental disability. We believe in creating a dynamic work environment that values diversity and inclusion.
Reasonable Accommodations
Scorpion participates in the E-Verify program to confirm employment authorization of all newly hired employees. The E-Verify process is completed during new hire onboarding and completion of the Form I-9, Employment Eligibility Verification, at the start of employment. E-Verify is not used as a tool to pre-screen candidates. For more information on E-Verify, please visit www.uscis.gov.
Salary : $20,000 - $126,000
