What are the responsibilities and job description for the FT or PT Customer Service Representative position at Scott Lake Veterinary Center?
Overview
We are seeking a dedicated and enthusiastic FT or PT Customer Service Representative to join our dynamic team. We are a drama free zone, and the focus is the patients and clients. In this role, you will be the first point of contact for our clients, providing exceptional service and support to ensure their needs are met. You will be responsible for handling inquiries, resolving issues, and maintaining a positive relationship with our customers. The ideal candidate will possess strong communication skills, a passion for helping others, and to be driven to succeed.
Responsibilities
- Respond promptly to customer inquiries via phone, email, or chat.
- Provide accurate information regarding products and services.
- Maintain detailed records of customer interactions and transactions through data entry.
- Collaborate with other departments to ensure customer satisfaction.
- Identify opportunities for upselling or cross-selling products and services.
- Stay informed about product updates and company policies to provide accurate information.
- Strive to be the best that you can be.
Qualifications
- Previous experience at a veterinary clinic is required.
- Strong data entry skills with attention to detail.
- Excellent verbal and written communication skills.
- Proficient in using office software and computer systems to manage customer interactions.
- Ability to handle challenging situations with professionalism and patience.
- A proactive approach to problem-solving with strong organizational skills.
- Sales experience is beneficial but not required.
- A positive attitude and a willingness to learn are essential for success in this role.
Schedule: Monday, Tuesday, and Wednesday from 7:20am-6:30pm. With option for additional hours. We could work with the right candidate for Monday and Tuesday only from 7:20am-6:30pm. 30 hours per week is considered full time.
Join us in delivering outstanding service to our customers while growing your career in a supportive environment!
Job Types: Full-time, Part-time
Expected hours: 25 – 35 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
Ability to Commute:
- Prior Lake, MN 55372 (Required)
Ability to Relocate:
- Prior Lake, MN 55372: Relocate before starting work (Required)
Work Location: In person