What are the responsibilities and job description for the Sr. Manager of Credit & Collections position at Seaboard Marine?
Long-term employment with opportunities for growth.
We offer excellent benefits from day one, including:
- 401(K) Retirement Saving Plan w/ Employer Match
- Low-Cost Health, Dental & Vision insurance (Starting DAY ONE)
- Tuition & Certification Reimbursement
- Paid Time Off – (15 Days; prorated before 1st year)
- Parental Leave
- Paid holidays
POSITION SUMMARY:
The Senior Manager of Credit and Collections is responsible for overseeing all aspects of the company's credit and collection’s function, including establishing credit policies, managing customer credit limits, leading collection efforts, and ensuring timely payment of outstanding receivables while minimizing bad debt losses; this role will strategically develop and implement processes to optimize cash flow and maintain compliance with relevant regulations. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
GEOGRAPHIC REGION:
Please note applications out of the geographic region for position applied will not be considered.
QUALIFICATIONS:
Required
- Minimum five (5) years of experience in credit and collections management, with a proven track record of success.
- Leadership experience in managing and motivating teams in the U.S.
- Strong analytical skills and ability to interpret financial data
- Advanced computer skills in in Microsoft Office Suite, including programs such as MS Word, Excel & Outlook, etc.
- Knowledge of credit reporting agencies and industry best practices.
- Must have the ability to read, write, and speak English at an advanced level in a business environment.
- Must have the ability to communicate in Spanish at an intermediate, conversational level.
- Must have an advanced communication and negotiation skills to effectively interact with customers and internal stakeholders.
- Possess organizational and time management skills with ability to prioritize and be detail oriented
- Ability to consistently meet deadlines
- Ability to establish and maintain effective working relationships with customers, vendors and fellow employees
- Possess strong analytical skills
- Ability to exercise independent judgment within established systems and procedures
- Ability to travel domestically and overseas up to 30% of the time, as needed.
- Ability to work a flexible schedule, extended hours, holidays, and/or weekends as needed.
Preferred
- Bachelor’s degree in accounting, finance, business management, or related field.
- Leadership experience in managing teams overseas.
DUTIES AND RESPONSIBILITIES:
Credit Policy Development and Management:
- Develop, implement, and monitor credit policies and procedures to assess customer creditworthiness and determine appropriate credit limits. Manages the framework of the Collections area, overseeing the Credit Manager.
- Conduct comprehensive credit evaluations for new and existing customers, factoring in financial risk assessments, volume and freight rate changes, and market trends.
- Regularly review and update credit policies, including at overseas locations, based on market conditions and company goals.
Collections Strategy and Oversight:
- Manages the framework of the Collections area, overseeing the Collections Manager to ensure efficient collection of outstanding receivables.
- Conduct regular reviews of aged receivables and take appropriate actions.
- Develop and implement effective collection strategies, including collaborating with the company’s commercial staff and escalation procedures for overdue accounts.
- Monitor collection performance metrics and identify opportunities for improvement.
- Negotiate payment arrangements with customers on delinquent accounts.
- Make staffing decisions related to hiring, promotions, disciplinary actions, and terminations.
- Ensure optimum allocation of resources, including personnel, equipment, and supplies, to maximize efficiency and minimize costs.
Customer Relationship Management:
- Collaborate with sales and customer service teams to proactively address potential credit issues and minimize customer disruptions.
- Communicate credit terms and collection policies clearly to customers.
- Build and maintain strong relationships with key customer contacts to maintain positive credit standing.
Reporting and Analysis:
- Generate regular reports on credit and collection performance, including aging analysis, bad debt trends.
- Analyze data to identify potential risks and opportunities for improvement.
- Present findings and recommendations to senior management.
Compliance and Risk Management:
- Monitor credit and collection activities for potential risks and implement appropriate mitigation strategies.
- Ensure practices are always in compliance with laws and regulations.
- Performs other job-related duties as assigned.
Supervisory Responsibilities:
- Oversees interviews, hires, and training of new staff in the department.
- Oversees the daily workflow of the department.
- Provides constructive and timely performance evaluations.
- Handles discipline and termination of employees in accordance with company policy.
PHYSICAL REQUIREMENTS:
- Subject to physical is required along with other tests as applicable
- The employee is regularly required to use their hands and fingers
- The employee frequently is required to talk and/or hear
- The employee is continuously required to sit
- The employee is occasionally required to stand and walk; climb or balance; stoop, kneel, crouch, or crawl.
- The employee must occasionally lift and/or move up to ten (10) pounds
- Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
SAFETY REQUIREMENTS:
- Report safety hazards
- Immediately report incidents involving injury, illness, or property damage
- Wear protective PPE (Personal Protective Equipment) as instructed or necessary
- Comply with all company safety policies, procedures, and rules
- Refuse any unsafe task or operation
- Participate in safety meetings and training
- Be constantly aware of their personal safety and that of their coworkers
SUPERVISION RECEIVED AND EXERCISED:
Receives direct supervision from the Executive VP. Oversees the Credits and Collections Department.
CONDITIONS:
- Indoors office - Exposed to controlled temperature and office environment.
- Some traveling domestic and overseas.
- The noise level in the work environment is usually low to moderate.
DISCLAIMER:
- We are an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other protected characteristic as outlined by federal, state, or local laws.
- If an applicant with a disability is unable or limited in their ability to use or access our online application center as a result of their disability, they can request reasonable accommodations by sending an email to accommodations@seaboardmarine.com
- The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.
- The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.
