What are the responsibilities and job description for the Front Desk Agent position at Seabrook Inns?
Overview
We are seeking a dedicated and enthusiastic Front Desk Agent to join our team in delivering exceptional guest experiences. As the first point of contact for our guests, you will play a crucial role in providing outstanding customer service and ensuring a smooth check-in and check-out process. Your professionalism and attention to detail will help create a welcoming atmosphere that reflects our commitment to hospitality.
Responsibilities
- Greet guests upon arrival with a warm and friendly demeanor.
- Manage the check-in and check-out processes efficiently.
- Handle guest inquiries, requests, and complaints with professionalism and courtesy.
- Maintain accurate records of guest information and reservations.
- Operate phone systems to manage incoming calls, relay messages, and provide information.
- Assist with night audit duties as required, ensuring all financial transactions are accurately recorded.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
- Provide information about local attractions, services, and hotel amenities to enhance the guest experience.
- Uphold hotel policies and procedures while maintaining confidentiality of guest information.
Skills
- Proficient in customer service with a strong focus on guest relations.
- Experience with front desk operations in a hotel or hospitality setting is preferred.
- Familiarity with phone etiquette and handling multi-line phone systems effectively.
- Strong communication skills, both verbal and written.
- Ability to manage multiple tasks efficiently in a fast-paced environment.
- Knowledge of hospitality management principles is an advantage.
- Detail-oriented with excellent organizational skills.
- A positive attitude and willingness to assist guests at all times.
Join us as we strive to provide an exceptional experience for every guest!
Job Types: Full-time, Part-time
Pay: $11.00 - $12.50 per hour
Schedule:
- 8 hour shift
Work Location: In person
Salary : $11 - $13