What are the responsibilities and job description for the IT Support Technician position at SEALING DEVICES INC.?
About this role: The IT Support Technician is responsible for the installation, support and maintenance of desktops, laptops and peripheral devices and will work under the supervision of the Network Administrator, providing help desk support for onsite and remote users.
Why you will love working here:
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Dynamic Environment: Work in a fast-paced manufacturing setting where every day brings new challenges and opportunities to innovate.
- Collaborative Culture: Be part of a team that values collaboration. You’ll work alongside the entire IT team and support all of our users across multiple departments and locations.
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Career Growth: We invest in your professional development. Enjoy access to training programs, certifications, and pathways to advance your career within the company.
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Make an Impact: Your role is crucial! Ensure our systems run smoothly, enabling our teams to deliver high-quality products efficiently.
What you will do:
- Install and deploy desktops, laptops, and peripheral devices (printers/scanners).
- Administer user accounts.
- Primary contact for all help desk requests.
- Manage/support Company cell phones.
- Maintain inventory of all end devices and Windows applications.
- Monitor and address desktop security issues.
- Ability to work independently and as part of a team.
What you will need to succeed:
- A high school diploma or equivalent is required, along with an Associate Degree in Information Technology or a related field.
- At least 1 year of relevant job experience, working as a Help Desk or Technical Support Specialist in a manufacturing or business environment.
- Basic PC setup and trouble shooting proficiency.
- Basic understanding of server / client architecture in a Microsoft-based environment.
- Familiarity with repair and support of PC peripheral devices such as printers and scanners.
- Familiarity with fundamental networking concepts such as IP Addressing, DHCP and DNS.
BENEFITS OFFERED:
- Medical/Dental/Vision Coverage
- Health Reimbursement Account (HRA) provided by Company
- 401K
- Paid Vacation & Holidays
- Free Life Insurance for Employee
- Flex Spending – Medical, Dental, Vision and Child Care
- Employee Referral Program
- Company Sponsored Training
- Profit Sharing – Earn up to 18% of your gross wages after one-year anniversary
- Free Employee Assistance Program
- Wellness Programs – Onsite Reflexology, Chair Massage, Nutritional Sessions, Chiropractic
- Legal Shield and Aflac
- Employee Recognition Program
- Company Celebrations – Including: Lunches, Breakfasts, Ice Cream Truck, Holiday Parties
- Career Advancement Opportunities
Salary ranges for this position are determined based upon the job location and can be adjusted based upon experience, reflecting our commitment to valuing the expertise and contributions of our individual team members. Salary range for this role is $22 to $25/hour based upon experience.
Salary : $22 - $25
