What are the responsibilities and job description for the IT Support Technician position at University at Buffalo?
Position Summary
The University at Buffalo, (ITCS) is looking for an IT Support Technician . Our IT Support Technicians are technical problem solvers with a passion for exceeding expectations. This highly visible role serves as the face of IT support for administrative departmental customers.
Duties and Responsibilities include :
- Work with central administrative staff of all levels to coordinate and provide VIP level support.
- Provide technical support for onsite and offsite presentations, events, and meetings including connectivity, communication, and basic meeting A / V.
- Assist with Root Cause Corrective Analysis investigations.
- Consult with users in the proper use of endpoint hardware and UB standard software such as Microsoft 365 and Zoom.
- Perform operating system and application upgrades, installations, and reconfiguration on user endpoints.
- Work as a member of a team in Windows and macOS environments providing technical support for user endpoints and related technology.
- Work in a rotation-based environment with different support focus areas including the University executive suites.
About UBIT :
It is a great time to join UB Information Technology (UBIT) ! Our staff are highly skilled and motivated to succeed and have cutting-edge training and technical resources at their disposal. For more information about UBIT visit our . All the duties and responsibilities listed above continue to occur in a 24×7 environment, therefore, working extended hours, holidays, or varied hours may be required. Learn about our , where we prioritize your well-being and success to enhance every aspect of your life.Learn more about what it looks like to be a part of the .University at Buffalo is an affirmative action / equal opportunity employer and, in keeping with our commitment, welcomes all to apply including veterans and individuals with disabilities. Minimum Qualifications
Preferred Qualifications
Physical Demands
Salary Range $57,000 - $59,000 Additional Salary Information Type Full-Time Campus All Campuses Posting Alerts Special Instructions Summary Reference letters ONLY to be solicited electronically when applicant status is changed to, "INTERVIEWED.” Additional Information Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time, please contact the Governor’s Office of Employee Relations at (518) 474-6988 or via email at Is a background check required for this posting? No Background Check Notification
Salary : $57,000 - $59,000
