What are the responsibilities and job description for the House Manager position at Seattle Theatre Group?
The House Manager will assist the Theatre Managers with all aspects of Show Production & Venue Operations all venues STG might be presenting in. Including, but not limited to: Production Advance, Day-of-Show Load In & Load Out, Front of House run-of-show Operations, Settlement, developing & Implementing Venue Policies & Procedures. This position earns $29.25 to $40.95/hour with a midpoint of $35/hour, plus medical, dental, vision, life, LTD and STD insurances, plus paid vacation, sick leave and holidays and a 403b with discretionary match.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
- Manage & assist with all aspects Show Production & Front of House Operations on night-of-show.
- See to all aspects of Tour or Companies needs and to be in direct contact with Tour / Company Manager via cell phone, email, in-person on day-of-show and to ensure the budgetary adherence of each show.
- Distribute and explain DOS production needs to all necessary parties.
- Assist with planning and execution of Venue Policies, Procedures & New Hire Orientation.
- Responsible for supervising all night-of-show Front of House Operations. Including but not limited to: Patron Ingress/Egress, Patron Service, ADA needs, Merch, Security, Seating, VIP & Ticketing.
- Ensures Artist’s Hospitality Rider is met by Concessionaire and within budget.
- Provide information to and monitors concessionaires, volunteers and contract house staff for highest quality of service to patron and artist.
- Daily checks to create a safe, clean, efficient & respectful work environment while exceeding Artist & Patron expectations.
- Ensures nightly settlements are completed and agreed to by all parties and conveyed to accounting in a timely manner.
- Service the needs of all rental clients while ensuring STG interests.
- Event Cash / receipts management.
- Maintains great working relationship with all vendors and partners.
- Ensures safety and security of the Paramount Theatre. Manages and implements emergency procedures as needed.
- Other duties may be assigned as needed, with the flexibility to take on new roles or responsibilities as the company evolves.
QUALIFICATIONS
- Ability to prioritize effectively and efficiently in a fast-paced environment.
- Extensive knowledge of Front & Back of House Theatre Operations, Procedures & Nomenclature.
- Computer literate and comfort in both Microsoft 365 with focus on Excel.
- Strong problem-solving skills and the ability to work efficiently without supervision.
- Must possess a positive and “Can Do” attitude.
- A minimum of 3 years’ experience in a similar supervisory position at comparable live music venue(s) preferred.
- Ability & willingness to work 15 hour days
- High level of Customer Service Skills
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
PHYSICAL REQUIREMENTS
- Occasionally lift in excess of 40-lbs at a time.
- Be able to visually assess whether the environment is safe.
Salary : $29 - $41
