IT Support Field Engineer - Lake Katrine, NY -12449 - ONSITE

Job Title: IT Support Field Engineer

Location: Lake Katrine,, NY 12449

Contract Type: Long-Term Contract

Job Description:

We are seeking an experienced IT Support Field Engineer to join our team for a long-term contract opportunity. The ideal candidate will be responsible for providing on-site technical support for end-users, troubleshooting hardware and software issues, and maintaining IT infrastructure across nearby client locations

Key Responsibilities:

• Provide on-site technical support and troubleshooting for hardware, software, and networking issues.
• Install, configure, and maintain computer systems, workstations, printers, and other IT equipment.
• Ensure proper functionality of all IT systems, including desktops, laptops, and mobile devices.
• Support users with software installations, updates, and general inquiries.
• Collaborate with the IT team to resolve complex technical issues.
• Perform system imaging, data backups, and restoration tasks.
• Document and track all service requests and incidents in the ticketing system.
• Respond to service requests in a timely manner and ensure resolution of issues to meet Service Level Agreements (SLAs).
• Provide user training on basic IT procedures and troubleshooting.
• Assist with IT infrastructure maintenance and upgrades as needed.
• Perform routine preventive maintenance on IT hardware.

Required Skills & Qualifications:

• Proven experience as an IT Support Engineer, Field Engineer, or similar technical support role.
• Strong knowledge of computer systems, networks, and troubleshooting techniques.
• Experience with Windows OS, macOS, and common business applications.
• Familiarity with hardware diagnostics and repair.
• Excellent communication and customer service skills.
• Ability to work independently and manage multiple tasks.
• Valid driver’s license and reliable transportation for travel within the local area.
• Ability to work effectively in a fast-paced environment with minimal supervision.

Preferred Qualifications:

• IT certifications such as CompTIA A , Microsoft Certified IT Professional (MCITP), or equivalent.
• Familiarity with network troubleshooting and support.
• Prior experience with IT support in an enterprise environment is a plus.