Service Delivery Coordinator

RESPONSIBILITIES :

Planning and coordination of projects.

Assistance with the annual Contracting and Statement of Works (SOW) Process.

Ensure all Operational data is updated so the information on the relevant dashboards is correct.

Ensure all assignment instructions / risk assessments and site documentation is current and in date and fully understood by deployed employees.

Work to agreed practices relating to Health and Safety and quality Management.

Ensure relevant company Key Performance Indicator targets are met on an on-going basis.

Complete and maintain an Asset Register for all equipment on the sites to ensure replacements can be ordered when required.

Participation and ownership of external audits.

Any other duties as directed by the Design & Systems lead.

Ensure that the relevant activities and services are planned and delivered to the specified standards to meet standards.

To closely liaise with the Design & Systems lead regarding operational matters cascading to team members where required.

All incidents are reported in compliance with client and company policy and procedures.

Working closely with other Global Security Services teams.

Planning and coordination of projects.

Ensuring implementation of policies and practices.

Keep all members of the team up-to-date with relevant information.

Communicate with team members to ensure maximum efficiency.

Schedule and organize meetings and maintain agenda.

Ensure technology is used correctly for all operations.

Prepare and update paperwork.

Support development.

Create presentations, summaries and helping materials to ensure excellent communication within the business.

Ensure all important customer information is filed in the agreed filing system.

To understand the operational needs and SLA requirements for his / her region.

MINIMUM HIRING STANDARDS :

4 years of experience in the technology / security industry.

Able to manage contractors and third parties.

Have a five-year checkable employment history or be able to produce documentary evidence of any period of unemployment, self-employment, or full and part-time education during that period.

No current criminal convictions.

The ability to embody and uphold the Securitas core values of Integrity, Vigilance and Helpfulness.

The ability to embody and uphold the LinkedIn Global Security core values, mission and vision.

Excellent communication skills and a strong customer focus.

Be punctual and reliable.

Be willing and able to work shifts / hours covering days, nights and weekends.

Competent in MS Word, Excel, Powerpoint and E-Mail (Outlook), Smartsheet.

Well-developed interpersonal and influencing skills. Able to negotiate and deal with sensitive and confidential matters with tact and discretion.

Adaptable and responsive in the face of changes in priorities, plans and schedules.

SKILL REQUIREMENTS (education) :

Bachelor's Degree (Preferred) - Engineer, Architecture, Project Management, or security related field or Demonstrated expertise in the field of at least 5 years in the corporate environment.

Physical Security Professional (PSP), Certified Security Project Manager (CSPM), Electronic Safety and Security (ESS) Designer and / or Registered Communications Distribution Designer (RCDD) preferred.

COMPETENCIES (as demonstrated through experience, training, and / or testing) :

Minimum of five years of security consulting experience

Minimum of three years of security project management experience

Self-motivated, able to work independently and has demonstrated a willingness to work with a diverse public.

Detailed Knowledge of CCTV / ACS (Lenel / Milestone preferred) - Hardware, software, network and global standards.

Skillful in 2d auto-cad designs.

Demonstrated ability to work autonomously and utilize sound judgment.

Working knowledge of card access, security and safety systems.

Strong knowledge of PC's and Microsoft program s (Word, Excel, PowerPoint , SharePoint, OneNote, Projects).

Excellent planning, organizing and project management skills.

Excellent verbal and written communication skills.

Ability to assist in facilitating progressive change.

Ability to interact effectively at all levels and across diverse cultures.

Strong customer, quality and results orientated.

Strong diplomacy skills and sensitivity to protocol

Must be familiar with Windows CMD terminal, POE switches, servers and managing basic administration functions for CCTV / Access Control Systems.

Operational excellence.

Understanding of the need for a High level of Client Service.

Excellent personal presentation.

Team Player.

Analytical and problem-solving skills.

WORKING CONDITIONS (Physical / Mental Demands) :

With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions. In addition to other demands, the demands of the job include :

Right to work in the US

Required ability to adjust schedule and working hours regularly because of different time zones.

Ability to maintain composure when dealing with authorities, executives, clients, staff, and the public, occasionally under conditions of urgency and in pressure situations.

Required ability to handle multiple tasks concurrently.

Handling and being exposed to sensitive and confidential information.

Computer usage which may include prolonged periods of data entry.

Strong written and verbal communication

Good organizational skills

Benefits Include : Retirement plan

Employer-provided medical and dental coverage

Company-paid Voluntary life and disability insurance life insurance

Voluntary life and disability insurance

Employee assistance plan

Securitas Saves discount program

Paid holidays

Paid time away from work

Certain waiting periods may apply. Paid time away from work may be available either through a combination of vacation and sick time or under a PTO policy, depending on local requirements. Benefits may be different for union members.

Securitas is committed to diversity, equity, inclusion and belonging in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other applicable legally protected characteristic."

About Us

Securitas employees come from all walks of life, bringing with them a variety of distinctive skills and perspectives. United through our common purpose, we provide the security needed to safeguard our clients' assets and people. Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in the Securitas logo. If you live by these values, we're looking for you to join the Securitas team.

About the Team

Our Company Mission :

Securitas' mission is to protect homes, workplaces, and communities by providing the security services they need to protect their assets, safeguard their people, and maintain their ability to generate profits.

Our Values :

Securitas' core values - Integrity, Vigilance and Helpfulness - are the foundation for our employees to build trust with customers, colleagues, and the surrounding community.

Integrity :

Securitas employees are honest and trusted by customers to safeguard their premises and valuables. We don't compromise on integrity and create an open forum for our employees and customers to voice opinions, report improprieties, and share information.

Vigilance :

Seeing, hearing, and evaluating. A Securitas employee is always attentive and often notices things that others don't. Their vigilance is necessary in order to be aware of potential risks or incidents that may take place on our customers' premises.

Helpfulness :

As part of an on-going effort to ensure safety, Securitas employees are always ready to help if an incident occurs that requires intervention regardless of whether or not it is directly related to their job.