What are the responsibilities and job description for the Service Delivery Coordinator position at Securitas?
RESPONSIBILITIES :
- Planning and coordination of projects.
- Assistance with the annual Contracting and Statement of Works (SOW) Process.
- Ensure all Operational data is updated so the information on the relevant dashboards is correct.
- Ensure all assignment instructions / risk assessments and site documentation is current and in date and fully understood by deployed employees.
- Work to agreed practices relating to Health and Safety and quality Management.
- Ensure relevant company Key Performance Indicator targets are met on an on-going basis.
- Complete and maintain an Asset Register for all equipment on the sites to ensure replacements can be ordered when required.
- Participation and ownership of external audits.
- Any other duties as directed by the Design & Systems lead.
- Ensure that the relevant activities and services are planned and delivered to the specified standards to meet standards.
- To closely liaise with the Design & Systems lead regarding operational matters cascading to team members where required.
- All incidents are reported in compliance with client and company policy and procedures.
- Working closely with other Global Security Services teams.
- Planning and coordination of projects.
- Ensuring implementation of policies and practices.
- Keep all members of the team up-to-date with relevant information.
- Communicate with team members to ensure maximum efficiency.
- Schedule and organize meetings and maintain agenda.
- Ensure technology is used correctly for all operations.
- Prepare and update paperwork.
- Support development.
- Create presentations, summaries and helping materials to ensure excellent communication within the business.
- Ensure all important customer information is filed in the agreed filing system.
- To understand the operational needs and SLA requirements for his / her region.
MINIMUM HIRING STANDARDS :
SKILL REQUIREMENTS (education) :
COMPETENCIES (as demonstrated through experience, training, and / or testing) :
WORKING CONDITIONS (Physical / Mental Demands) :
With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions. In addition to other demands, the demands of the job include :
Benefits Include : Retirement plan
Employer-provided medical and dental coverage
Company-paid Voluntary life and disability insurance life insurance
Voluntary life and disability insurance
Employee assistance plan
Securitas Saves discount program
Paid holidays
Paid time away from work
Certain waiting periods may apply. Paid time away from work may be available either through a combination of vacation and sick time or under a PTO policy, depending on local requirements. Benefits may be different for union members.
Securitas is committed to diversity, equity, inclusion and belonging in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other applicable legally protected characteristic."
About Us
Securitas employees come from all walks of life, bringing with them a variety of distinctive skills and perspectives. United through our common purpose, we provide the security needed to safeguard our clients' assets and people. Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in the Securitas logo. If you live by these values, we're looking for you to join the Securitas team.
About the Team
Our Company Mission :
Securitas' mission is to protect homes, workplaces, and communities by providing the security services they need to protect their assets, safeguard their people, and maintain their ability to generate profits.
Our Values :
Securitas' core values - Integrity, Vigilance and Helpfulness - are the foundation for our employees to build trust with customers, colleagues, and the surrounding community.
Integrity :
Securitas employees are honest and trusted by customers to safeguard their premises and valuables. We don't compromise on integrity and create an open forum for our employees and customers to voice opinions, report improprieties, and share information.
Vigilance :
Seeing, hearing, and evaluating. A Securitas employee is always attentive and often notices things that others don't. Their vigilance is necessary in order to be aware of potential risks or incidents that may take place on our customers' premises.
Helpfulness :
As part of an on-going effort to ensure safety, Securitas employees are always ready to help if an incident occurs that requires intervention regardless of whether or not it is directly related to their job.
