What are the responsibilities and job description for the Site Operations Director position at Securitas Security Services USA, Inc.?
Job Summary
Securitas Security Services USA, Inc. seeks a skilled Site Account Manager to lead our client facilities in Elkridge, MD, ensuring exceptional security services and fostering strong relationships with clients.
Responsibilities
- Lead a team of supervisors and security officers in delivering top-notch security services.
- Collaborate with senior client stakeholders to understand their needs and expectations.
- Manage security projects from conception to completion, meeting performance, conduct, and behavioral standards.
- Develop and implement effective solutions to enhance security, safety, and efficiency protocols.
- Maintain high standards of operational excellence through KPIs and SLAs.
- Create tailored training programs and SOPs for security personnel.
- Conduct audits, oversee access control systems, and ensure compliance with safety regulations.
Essential Qualifications
- Leadership experience in a security or related field.
- Operational and management expertise, including planning and decision-making.
- Employee scheduling, training, and performance management background.
- Customer service management experience with a strong focus on delivering excellent service.
- Risk management knowledge (desired).
- Superior communication and interpersonal skills.
- Innovative spirit and ability to drive progress.
- Professional integrity and adaptability.
- Data-driven with strong analytical skills.
