Service Manager

Security 101 – Charlotte is now recruiting a Service Manager. Our focus is in, maintaining, and repairing items sold, leased, or rented with service contract or warranty, tracking service contracts, supervision, and active dispatching of Service Technicians daily, service billing, parts repair tracking, and completing department operations reports.

Salary

Annual salary varies from $85,000 to $100,000, exempt, commensurate with skills, product knowledge and experience.

Benefits:

Our benefits include medical, dental, vision, prescription coverage, 401(k) plan, disability and life insurance, paid holidays, PTO and more.

Skills/Abilities:

• Must have 4 years of progressively increasing levels of responsibilities to presently manage a team.
• Must have first-hand technical experience in the installation, programming, and servicing of enterprise class access control, video surveillance, intrusion detection, intercom, and visitor management systems.
• Certification on Genetec is preferred, proficient knowledge in Lenel-S2, Software House, IPConfigure, Exacq, Openpath, Qognify, HID, Axis, Hanwha, Commend, and Honeywell Prowatch is desirable.
• 4 years working with computers at the systems level is desirable.
• Excellent communication skills.
• An understanding of financial reports and the ability to contain costs.
• Ability to organize departmental workload in an effective manner.
• Ability to interact effectively at all levels and across diverse cultures.

Responsibilities:

• Maintaining and repairing items sold, with service contract or warranty, tracking service contracts, supervision, and active dispatching of customer service technicians.
• Daily, service billing, parts repair tracking, and completing department operations reports.
• Supervises technicians, dispatchers, programmers, and service estimators.
• Responsible for overall scheduling of service & preventative maintenance, assigning service requests and duties through service dispatchers.
• Develops and maintains service database consisting of current service and warranty contract information as well as expired contract information using the Security 101 Software Application.
• Track labor, parts and equipment consumed in responding to scheduled service calls and generate reports using the Security 101 software application.
• Responsible for tracking departmental material orders as well as factory repairs and returns.
• Help service technicians in the field resolving difficult system or equipment issues.
• Ensures service dispatchers are properly trained on Security 101 software applications, in the dispatching of technicians, and the tracking and documentation of labor hours, parts and issues involved.
• Manages service department budget and profit margins.
• Maintains after-hours on-call schedule.

Education:

• Associate degree (2 years) or bachelor’s degree (4 years) in technical capacity is desirable.
• Electronics training from a Technical School or Military training in electronics or communications.
• High School (or GED) minimum requirement.

Security 101 is a DFWP and EOE. Our employees work in a motivating, team-oriented work environment.