Supervisor of the Central Intake Unit (Hybrid) 2025-1422

Overview

Supervisor of the Central Intake Unit – (Hybrid)

Salary Range: ($64,022 - $70,000) depending on experience and qualifications.

To support high-quality program delivery, we are looking for a medical records Central Intake Unit Supervisor with a combination of healthcare document management, customer service, and supervisory experience to ensure timely and accurate operations by our Federal Workers' Compensation Programs medical records team. SGS is an innovative company offering unique services in Federal Workers' Compensation, Specialized Health Program Management, Employee Benefits, Disability Management, and Absence Management.

Under general direction, the Supervisor of the Central Intake Unit, working hybrid at home and from our Bethesda, MD office, oversees staff within the Federal Workers' Compensation Medical Records Department, to include productivity reporting, scheduling, auditing, and training responsibilities, in addition to general supervisor responsibilities (timesheet, one-on-one meetings, performance reviews, etc). The CIU Supervisor may continue to provide medical record technician (MRT) tasks, including organizing patient records and providing administrative support to the clinical team. Specific tasks include, but are not limited to:

Supervision

• Oversee and modify (with support and as-needed) project team operations to ensure timely, effective, and efficient services to customers, including schedule and coverage
• Lead reporting activities on team production and audit outcomes
• Collaborate with VP Client Services and clinical managers to identify opportunities to streamline and improve medical records technicians' (MRT) administrative support; identify and implement strategies to improve efficiency; measure and report on results.
• Guide direct reports in the application of policies and procedures to daily operations
• Hold one-on-one meetings with direct reports to discuss the status of work, next steps, and feedback on job performance.
• Lead periodic recurring Team Meetings to communicate changes, educate the team, and discuss issues encountered by team members.
• Identify and escalate areas of concern or opportunity.
• Develop training materials and a training plan; train the Unit to maintain a high level of customer service.
• Independently identify risks or issues; with support from VP Client Services, as needed, participate as a technical advisor in system build-out or improvements.

Core MRT Duties and Responsibilities

• Review, identify, attach, and label incoming documentation into the correct case file
• Update clinical arrays.
• Send faxes and mail to medical providers.
• Upload files to DOL.

Additional Duties and Responsibilities

• Monitor DOL claim status and update case file.
• Review pharmacy and billing records and draft summary reports.
• Create case files (First Reports of Injury).

Duties Assigned As Needed

• Coordinate the case transfer process.
• May perform other duties, as needed, to meet the needs of the business.

Supervisor of the Central Intake Unit Qualifications

• GED or High School diploma with 4 years additional experience, or a Bachelor's degree preferred
• 6 or more years of increasingly responsible medical or health records experience, administrative/general office experience, or equivalent combination of education and experience in federal workers' compensation.
• 2 years mentor | team lead | supervisor experience preferred
• Other Skills and Abilities, Qualifications
• Working knowledge of common Microsoft Office applications
• Knowledge of commonly used concepts, practices, and procedures within the medical records field.
• Takes ownership of personal actions and outcomes; encourages and empowers others to do the same
• Embraces change; maintains an open mind and is flexible and adaptable in the face of ambiguity and change.
• Proactively seeks opportunities to increase knowledge, skills, and abilities
• Able to work independently, multitask, and adjust priorities
• Able to identify medical terminology and documents
• Able to work well in a team environment, under minimal supervision, handle a heavy workload, prioritize work for self, and meet assigned deadlines.
• Strong organizational and communication skills. Excellent customer service skills.
• Strong team player, working proactively and collaboratively with co-workers. Ability to partner with internal clients and other cross-functional departments.
• Must be able to obtain and maintain a confidential-level security clearance for the majority of clients
• United States Citizenship

For a career path that is both challenging and rewarding, join Sedgwick Government Solution's talented team. Taking care of people is at the heart of everything we do. Our clients depend on our talented colleagues to take care of their most valuable assets—their employees and their customers. At Sedgwick Government Solutions, caring counts®. Join our team of creative and caring people of all backgrounds and help us make a difference in the lives of others.

Sedgwick Government Solutions provides a reasonable range of compensation for roles that may be hired in jurisdictions requiring pay transparency in job postings. Actual compensation is influenced by a wide range of factors, including but not limited to skill set, level of experience, and cost of a specific location. For the jurisdiction noted in this job posting only, the range of starting pay for this role is ($64,022 - $73,800). A comprehensive benefits package is offered, including but not limited to medical, dental, vision, 401 (k) and matching, PTO, disability and life insurance, employee assistance, flexible spending or health savings account, and other additional voluntary benefits.

To be considered for this position, please submit a resume and complete the application.

The information provided above has been designed to indicate the general nature and level of work of the position. It is not a comprehensive inventory of all duties, responsibilities, and qualifications required.

Important Information

Successful candidates will be required to undergo a financial and criminal background check and obtain and maintain confidential-level security clearance upon hire. We participate in the United States Federal Government E-Verify program to confirm the employment authorization of the employee upon hire.

Search Firm Representatives

Please be advised that Sedgwick Government Solutions (Government Solutions) is not seeking assistance or accepting unsolicited resumes from search firms for this employment opportunity. Regardless of past practice, a valid written agreement and task order must be in place before any resumes are submitted to Government Solutions. All resumes submitted by search firms to any employee at Government Solutions without a valid written agreement and task order in place will be deemed the sole property of Government Solutions, and no fee will be paid if a person is hired by Government Solutions.

Government Solutions strives to make our career site accessible to all users. If you need a disability-related accommodation for completing the application process, please contact Government Solutions regarding accommodations.

Sedgwick Government Solutions is an Equal Opportunity and Affirmative Action Employer

All qualified applicants will receive consideration for employment without regard to age, citizenship status, color, disability, marital status, national origin, race, religion, sex, sexual orientation, gender identity, veteran status, or any other classification protected by federal state or local laws as appropriate, or upon the protected status of the person's relatives, friends or associates.

Sedgwick Government Solutions abides by the requirements of 41 CFR 60-741.5(a). This regulation prohibits discrimination against qualified individuals on the basis of disability and requires affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified individuals with disabilities.

Sedgwick Government Solutions abides by the requirements of 41 CFR 60-300.5(a). This regulation prohibits discrimination against qualified protected veterans and requires affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified protected veterans.

About Sedgwick

Sedgwick Government Solutions is a fully owned subsidiary of Sedgwick. Sedgwick is a leading global provider of technology-enabled risk, benefits, and integrated business solutions. Taking care of people is at the heart of everything we do. Millions of people and organizations count on Sedgwick each year to take care of their needs when they face a major life event or something unexpected happens. The company provides a broad range of resources tailored to clients' specific needs in casualty, property, marine, benefits, and other lines. At Sedgwick, caring counts; through the dedication and expertise of more than 27,000 colleagues across 65 countries, the company takes care of people and organizations by mitigating and reducing risks and losses, promoting health and productivity, protecting brand reputations, and containing costs that can impact the bottom line. www.sedgwick.com Privacy | Sedgwick Terms and Conditions | Sedgwick