What are the responsibilities and job description for the ServiceNow Architect position at SELECCIÓN Consulting?
SELECCIÓN Consulting, a leading SAP consulting firm, represents innovation in SAP services. Our mission is to be your partner of choice for digital needs. SELECCIÓN excels in advisory, projects, managed services, and staff augmentation. With the introduction of RISE, we enhance your digital experience, providing speed, agility, and cost efficiency for maximum returns on your digital investments.
The ServiceNow Architect is a critical strategic position responsible for leading technical and driving ServiceNow platform adoption. This role serves as the primary technical advisor throughout the sales cycle, articulating the value of ServiceNow solutions to prospects and customers, and ensuring alignment between client needs and our ServiceNow capabilities.
Responsibilities
- ServiceNow Platform Architecture & Design:
- Define and implement end-to-end architecture for the ServiceNow platform, ensuring scalability, security, and performance.
- Develop best practices and governance frameworks for ServiceNow implementation.
- Design integrations between ServiceNow and third-party tools, cloud services, and enterprise applications.
- Expertise in ITSM, ITOM, HRSD, CSM, SPM, Now Intelligence, CMDB Discovery, CSDM - Lead process design and implementation with adherence to ServiceNow best practices
- Work closely with client stakeholders to align ServiceNow product offerings with business needs.
- ServiceNow Upgrades & Enhancements
- Plan and execute ServiceNow platform upgrades (major and minor releases).
- Ensure customizations and configurations are upgrade-safe and aligned with out-of-the-box (OOB) functionality.
- Implement automated testing strategies to validate upgrades and prevent disruptions.
- Stakeholder Management & Technical Leadership
- Collaborate with IT Directors, Process Owners, and Developers to align platform capabilities with business needs.
- Lead technical discussions, workshops, and roadmap planning.
- Provide mentorship and technical guidance to ServiceNow developers and administrators
- Security, Compliance, and Performance Optimization
- Ensure data security, access controls, and compliance with regulatory requirements.
- Optimize platform performance, workflows, and automation.
- All applicants authorized to work in the United States are encouraged to apply
- Preferred Qualifications: Working Knowledge of ITSM, HRSD, CSM, SPM Modules
- ServiceNow upgrades, release management, and versioning
- JavaScript, Flow Designer, Integration Hub, REST/SOAP API's
- Multi-instance ServiceNow environments
- Ability to lead ServiceNow strategy, governance, and roadmaps
- Preferred Certifications as an added advantage:
- Certified ServiceNow System Administrator (CSA)
- Certified Implementation Specialist (CIS)
- Certified Application Developer (CAD)
- ITIL v4 Certification
- Excellent Communications and client interaction skills along with exceptional written and verbal skills as well as technical documentation
- Extraordinary Planning, Project Management, Coordination, and Analytical skills
- Hands-on experience in working in Global Delivery Model with onsite/offshore resources
- Exceptional Organizational Skills
- Ability to manage and prioritize tasks efficiently
- Readiness to demonstrate a proactive attitude
- Solid attention to detail and excellent written and verbal communication skills are required
- Ability to work in team in diverse/ multiple stakeholder environment
SELECCION CONSULTING LLC is an equal opportunity employer, providing equal employment opportunities to applicants and employees without regard to race, color, creed, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law.
