Operations Manager - Sheraton Gateway

OVERVIEW: The Operations Manager is responsible for the leadership and operations over an assigned parking account. This position will be responsible for maintaining client relationships, ensure excellent guest experience and supervising full time and part time employees. The essential job functions are listed below but may include duties which are outside of these job functions which are required to meet the need of the organization.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Participate in the budget development and management process.
• Create and plan programs and projects that adhere to approved budgets and schedules, and oversees their implementation.
• Monitor and maintain timekeeping and schedules on a consistent basis.
• Responsible for ensuring proper coverage for all shift callouts, tardiness, etc.
• Ensure that payroll and all time off requests are approved/denied.
• Monitor revenue control measures to ensure performance to budget.
• Recommends and implements policies and procedures. Conducts long range-planning activities and makes recommendations for service improvements to leadership, establishes required service levels and anticipates labor requirements.
• Conduct preliminary review of all reports, budgets, revenues and expenses to ensure accuracy.
• Ensure meeting deadlines for all weekly and monthly reports.
• Communicate as needed with hotel team regarding occupancy levels, special events, and anything that would fluctuate the staffing needs.
• Participate in hotel meetings as they happen.
• Analyze data for recommendations including, but not limited to competitive analysis.
• Interact directly with clients to maintain and enhance client relationships.
• Be proactive in following up with guest issues or concerns.
• Monitor handling of customer concerns to ensure customer satisfaction.
• Take ownership in property improvement projects from approval to completion.
• Work in developing operational standards to maximize productivity and efficiency.
• Provides supervision and oversight to the team members whose responsibilities include assisting with the daily operations of the parking area, assisting customers, responding to parking issues, and assisting with hiring, training and evaluating staff.
• Monitor supply and inventory, anticipate needs for ordering for operational needs.
• Promotes safety to ensure that the unit follows policies and procedures. Maintains audit controls within the unit.
• Must attend all Company meetings and special functions in addition to hotel meetings.
• Support sister properties as needed i.e. sending staff or equipment.
• Provide professional advice to client.

SUPERVISORY RESPONSIBILITIES:

• This job has supervisory responsibilities which includes the selection, training, and performance evaluation of employees. They are key in the mentorship and development of staff while identifying potential candidates for promotion to support company growth. This position works in coordination with Human Resources on all employment issues.