Retail and Community Engagement Manager

About Selkirk Sport

Pickleball is the fastest growing sport in the US and Selkirk Sport is the market leader in manufacturing all things Pickleball! We are an agile company with a collaborative management style whose mission is to fuel Pickleball players’ obsession by creating a premier product ecosystem through a variety of brands.

This not only applies to delivering the foremost in creative excellence through high-performance equipment manufactured in the USA, but also in how Selkirk Sport strives to improve the Pickleball community through grass-roots programs, professional athlete sponsorship, and supporting local non-profits & schools. We look for people who are focused, tech-savvy, fast-paced, problem solvers, and complete tasks while being a stickler for the details. We also want a fun personality that enjoys getting results.

Job Summary

Operations Program Manager. Manage a team of people responsible for key relationships with outside organizations including (Facilities, Clubs, Leagues, Tournaments, and Camps). Must be able to create sponsorship offers that are compelling to key decision-makers within the pickleball community. Proven passion for the sport of pickleball and the Selkirk Brand is a key differentiator. Expert-level writing and speaking English is absolutely required.

Responsibilities

• Review team performance and product KPI measurements of team activity bi-weekly.
• Identify process improvements/efficiency improvements for the team and automation opportunities.
• Build new sponsorship offers to respond to unique situations/requests within the structure of Company policies.
• Training new staff on sponsorship program delivery.
• Support cross-functional operations team with Wholesale, Sales, Teams, and Customer Service managers.
• Establish new processes and adapt to change as the company grows - New systems, new teams, new methods, international.
• Constantly evaluate the competitive landscape to maintain winning offers for all sponsorship programs.
• Maintain vigilance to avoid creating opportunities for fraud.
• Review contract terms and language for multi-year sponsorship agreements.
• Using Low-code Apps to manage process flows and overall customer responsiveness.
• Review and assign service tickets for questions/follow needed for successful sponsorship.
• Manage relationships with sponsored parties.
• Assure compliance with Sponsorship terms.
• Produce ROI assessments of sponsorships overall and key relationships.
• Project management of new initiatives requested by senior leadership.
  
  

Qualifications

• Excellent collaboration skills to work effectively with cross-functional teams.
• Exceptional communication skills, both written and verbal, with the ability to clearly and concisely convey information to a variety of audiences.
• Takes ownership and accountability for your work while keeping your team in the loop & collaborating.
• Strong problem-solving and critical-thinking skills.
• Tech-savvy and able to learn new software & tools quickly.
• Adaptability to work in a dynamic environment and to learn new concepts quickly.
• Focused and results-oriented personality.
• Never willing to just do the bare minimum.
• Adaptability to work in a dynamic environment and to learn new concepts quickly.
• Agile and flexible working style to take on new tasks and work outside your job description if necessary.
• Willing to both follow processes and continually improve processes and your work.
• High level of integrity and dependability with a strong sense of urgency.
• Exceptionally capable of adapting to change in a rapidly evolving industry & company.
• Familiarity with contracts or a willingness to learn.
• Editing, formatting, and creating training materials.
• Creative writing.Data analyst, data gathering.
• Organized, and able to work with deadlines and multiple projects.
• Understanding of Airtable, spreadsheets, and databases.
• Self-motivated to keep records accurate and up to date.
• Minimum 40 WPM typing speed.