What are the responsibilities and job description for the PROJECT MANAGER - MARKETING OPERATIONS position at Seminole Hard Rock Support Services?

Job Description

Overview

The Marketing Operations Project Manager will allow operation teams to complete tasks faster, more accurately and will free up their team members to focus on more complex tasks. This efficiency allows marketing teams to hit their targets and set more ambitious goals in the future.

Responsibilities

Define, document, assess, and scrutinize the business processes and identify areas for potential improvement.
Focus is on streamlining operations or developing solutions that allow for improved accuracy, efficiency or increased productivity.
Ensure processes are aligned with objectives and guidelines.
Meet with stakeholders across the organization to gather research, and also interact with outside vendors.
Prepare documentation and develop recommendations.
Design and implement tech-based programs to automate routine processes.
Identify gaps in existing processes and elicit requirements to cover those gaps.
Create SOPs to ensure there is one standardized business process for everyone to follow.
Create standardized checklist(s) to ensure processes are being followed.
Create & maintain process / workflows so there is a visual roadmap for each process.
Works with vendors and internal business stakeholders to identify gaps & requirements, create / modify documents pertaining to company process (for implementations, etc.), etc.
Create training guides for end user reference and tie these training documents to process documentation.
Identify & document current systems used and make recommendation about process and technology.
Integrate technologies into marketing processes.
Ensure marketing personnel are following technology standards and have the resources to complete necessary tasks.
Compile data and develop reports as needed for department execution and executives.
Assess current marketing technologies and analyze data on whether they improve marketing workflows and processes.
Stay up to date on marketing automation tools, communication platforms and other technologies.
Prepare and communicate status reports by gathering, analyzing, and summarizing relevant information.
Contribute to the smooth rollout of our loyalty program and other marketing projects at each of our participating locations, inclusive of maintaining source files & systems to ensure appropriate functionality and accountability of property information.
Other duties as required.

Qualifications

Bachelor’s degree and min 5 years’ experience in a related area is preferred

Knowledge of systems development, including system development life cycle, project management approaches and requirements.

Strong understanding of formal project management methodologies

Strong analytical, problem-solving skills, consulting skills and the ability to make recommendations, provide assistance or help with planning from a basis of personal expertise where no formal or direct reporting relationship exists. Speaks effectively and clearly with the ability to influence others in both positive and negative circumstances and produce the best outcome.

Ability to provide direction, leadership and guidance to peers, management and co-workers. Excellent communication and presentation skills required

Understanding of systems architecture.

Knows how to read and write SQL.

Experience with Asana, Jira, Confluence and Engage a plus.

Ability to coordinate and collaborate with business, IT and vendors.

Must have excellent attention to detail and be extremely organized.

Excellent listening skills are required.

Must possess excellent interpersonal skills.

Must keep confidentiality high in and out of the department.

Commitment to routinely go above and beyond in the accomplishment of position responsibilities in an effort to play a role in the achievement of organizational goals.

Ability to deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable entertainment experience.

Ability to use good judgement in a confidential setting.

Work Environment

Duties and responsibilities are typically performed in a professional office setting, but there may be times where you will need to be on the Casino Floor or pass through this area. On the Casino Floor, you may be exposed to casino-related environmental factors including, but not limited to, second hand smoke and excessive noise.

While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and / or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.

Must be prepared and able to handle, with composure and tact, the effective execution of many concurrent tasks in a fast-paced working environment

Disclaimer

While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

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