What are the responsibilities and job description for the Senior Contracts Specialist position at Seminole Office Solutions, Inc.?
Job Description
The Contracts Administrator role at Seminole Office Solutions, Inc. is a key position within our organization. As a member of our team, you will be responsible for the administration of standard contracts, including introduction and account setup, accurate processing of new contracts, and collection of meter data. You will also manage contract renewals and terminations, provide customer-centric support, and monitor contract performance and profitability.
Responsibilities
- Contact all newly assigned accounts for introduction and account setup
- Process all new standard in-house lease, service, and rental contracts accurately
- Collect and upload meter data from DCAs or coordinate manual collection if necessary
- Perform standard weekly billing for non-major account clients
- Manage contract renewals and terminations according to applicable regulations
- Provide customer-centric support via communications regarding unusual charges, invoice inconsistencies, and customer inquiries
- Monitor contract performance and profitability on a monthly basis
Inter-Territorial Contract Administration
- Negotiate ITT contracts to ensure profitability for the Company
- Report meter requests timely and accurately to or from associated ITT dealers
- Perform standard weekly billing for ITT contracts
- Manage ITT contract renewals and terminations
- Handle inquiries regarding inbound/outbound ITT contracts
Other Responsibilities
- Serve as liaison between customer and Service Department regarding contract changes during equipment service life
- Assist Sales and Leasing Coordinator with issues related to contract setup, renewals, or re-writes
- Work directly with Business Development Executives regarding re-write of existing contracts to ensure profitability
- Identify areas of improvement and recommend courses of action to enhance efficiencies
