What are the responsibilities and job description for the Network Operations Center Technician - Night Shift position at Seneca Resources?
Seneca Resources is looking for an onsite Network Operations Center Technician (Multiple Shifts) to monitor and enterprise environment consisting of 5,000 plus network devices, over 6,000 servers and 100’s of applications.
What You'll Do:
- The mission of this group is to provide 24x7x365 operational and administrative support for the client
- Manage all incoming and outgoing support requests related to the network and business infrastructure
- Will work with internal and external customers and teams to drive and coordinate issues to resolution within defined SLAs.
- Provide support with shift (3 varying shifts) based work, providing 24x7x365 coverage and support at the FDA White Oak (10903 New Hampshire Ave, Silver Spring, MD) location.
- Monitor systems, applications including high and low level network wide performance monitoring, investigate, troubleshoot, and triage production and non-production software, applications, services and network issues.
Shift Schedule:
Sunday – Wednesday : 10pm-6am
Wednesday – Saturday : 10pm-6am.
Required Qualifications:
- High School level plus some advanced training; Minimum of 3 years
- Cisco networking skills
- 1-3 years of NOC experience
- SolarWinds monitoring experience
- ServiceNow or other ticketing systems
- Ability to concurrently manage multiple tasks
- Strong troubleshooting skills
- Must be a US Citizen
- Must be able to obtain and maintain a Public Trust Clearance
Desired Qualifications:
- Cisco CCNA Certification
- CompTIA Certification
- Knowledge of network technologies, connectivity, protocols, and security.
About Seneca Resources:
Seneca Resources is client driven provider of strategic Information Technology consulting services and Workforce Solutions to government and industry. Seneca Resources is a leading IT services provider with offices in Reston, Virginia, Alabama and Columbia, Maryland that service clients throughout the United States. The key to our success lies within our strong corporate culture which drives our business. We challenge our staff through engaging work, and we reward our staff through competitive compensation, extensive professional training, and excellent opportunities for career advancement. In turn, we look for only the best and brightest to join our team. We are an Equal Opportunity Employer and value the benefits of diversity in our workplace
