Home Care Office Manager

Compensation: $40,000 - $45,000 a year

At Senior Helpers of Waukesha, we are passionate about providing compassionate, high-quality in-home care that allows seniors to live independently and with dignity. We are seeking an experienced and highly motivated Office Manager to join our dedicated team, servicing Brookfield, Butler, Delafield, Pewaukee, Elm Grove, New Berlin, North Prairie, Wales and Waukesha. If you have worked in home health care, we would love for you to apply!  

In this role, you will oversee three categories:

Caregiver Management:

• Assist with the full caregiver life cycle:
  • Manage job ads and applicant tracking
  • Coordinate and schedule caregiver interviews/ perform on the spot walk in interviews
  • Processing applications (interviews, reference checks, background checks)
  • Preparing onboarding paperwork with your payroll processor and also at the onboarding/orientation session at your office
  • Develop and maintain new hire packets and employee handbooks
  • Inviting caregivers to orientation
  • Input caregiver data into the home care software/ cross reference for accuracy
  • Involvement in Training caregivers in the Center of Excellence
  • Manage caregiver schedules
  • Resolve paycheck issues
  • Tracking driver’s license & auto insurance & tests
• Manage caregiver timekeeping:
  • Data-entry of clients and caregivers hours into software system
  • Helping caregivers with clock in/out questions
  • Organize timesheets with the scheduling calendar in the home care software
  • Track and report late, missing, or incorrectly filled-out timesheets to management

Client Relations:

• Cultivate strong client relationships
• Prepare and distribute client welcome packets
• Manage client leads in the Contact Manager, including mailing appropriate materials and ensuring accurate record-keeping
• Maintain organized and accessible client files
• Resolve any billing inquiries with the client account
• Foster effective communication with clients, families, caregivers, and other stakeholders
•  

Office Operations:

• Answer and screen incoming phone calls professionally and courteously
• Perform general office duties as assigned
• Play a crucial role in the day-to-day operations of our office
• Ordering office supplies
• Ensure smooth and efficient administrative support to our caregiving team
• Maintain accurate client and employee records
• Job Fairs
• Posting on Social Media

Ideal Candidate:

• 2 years of experience in home health or related field (required)
• Familiar with a variety of home care concepts, practices and procedures
• 1 years of experience in management, recruiting, and HR on-boarding
• Thorough understanding of State Regulations for Home Health
• Excellent organizational, communication, and interpersonal skills
• Proficiency in Microsoft Office Suite and other relevant software
• Strong problem-solving and decision-making abilities
• Strong organizational skills and the ability to manage prioritize tasks effectively
• Exudes a positive and compassionate attitude with strong commitment to providing exceptional customer service
• Team player, excellent verbal and communication skills, adaptable in different situations, possesses excellent client interaction skills

We Offer:

• Competitive salary
• 401K Match
• Bonus opportunities
• Paid time off
• We can offer benefits
• A rewarding career opportunity where you can make a meaningful impact on the lives of seniors.
• A supportive and collaborative team environment.
• Opportunities for professional growth and development.

Ready To Join Our Team?

If you are a highly motivated and compassionate individual with a strong work ethic, we encourage you to apply today! Please submit your resume and cover letter to sjulseth@seniorhelpers.com. We look forward to hearing from you soon!

About Senior Helpers:

Senior Helpers through its franchisees, is the nation's premier provider of in-home senior services ranging from specialized care for those with diseases, such as dementia, Alzheimer's and Parkinson's, to personal and companion care to help individuals looking for a little assistance with daily activities. Senior Helpers' culture is based on strong core values, recognition of achievements and respect. Senior Helpers of Waukesha is independently owned and operated.

We Are An Equal Opportunity Employer.

We are an equal opportunity employer and prohibit discrimination/harassment on the basis of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.  We are a Drug-Free Workplace.

IND901

Salary : $40,000 - $45,000