What are the responsibilities and job description for the Scheduling Coordinator position at Senior Helpers?
Senior Helpers is currently seeking a Scheduling Coordinator to work in their Peachtree City office.
As a member of Senior Helpers Scheduling team, you will be at the forefront of our mission to provide compassionate care and improve the quality of life for our clients, their families and our employees.
Senior Helpers is proud to be the first and only national in-home care provider to receive certification as a Great Place to Work. Our HHAs (Home Health Aides) and staff are treated with respect in an inclusive environment, enjoy employee pride and camaraderie, and recognize that the work they do makes a real difference for our clients.
Primary Responsibilities (including, but not limited to):
- Under direct supervision of the owner and with input from the Client Services Manager (CM) where appropriate, select, schedule, and coordinate caregivers based on assessment and care plan information for new and existing clients. Maintains appropriate gross profit margin for each case
- Maintain all scheduling of caregivers and respond to situations where scheduling conflicts, emergencies and/or “call-outs” arise. Company schedule must be complete for the next business day/weekend before leaving for the day
- Track and record in ClearCare all instances of assignment refusals, call-outs, late arrivals, early departures, etc. and share information with the CM or OM on a regular basis as determined by the CM
- Accept on-call duty averaging one week per month and as directed by the Office Manager or Caregiver Manager
- Communicate with the CM or OM to Hire for the Void on a regular basis
- May assist in keeping caregiver files up to date, including tracking expirations of any licensing, insurance, etc. in ClearCare. Collects new documents as directed, notifies CM when new documents cannot be obtained
- Audits timecards on a regular basis to ensure hours match scheduled hours
Job Type: Full-time
Pay: $16.00 - $17.00 per hour
Benefits:
- Dental insurance
- Life insurance
Schedule:
- 8 hour shift
- On call
Education:
- High school or equivalent (Preferred)
Experience:
- Customer Service: 1 year (Preferred)
- Computer Skills: 1 year (Preferred)
Ability to Relocate:
- Peachtree City, GA 30269: Relocate before starting work (Required)
Work Location: In person
Salary : $16 - $17
