Business Development Coordinator

JOB SUMMARY

In this outwardly facing and dynamic role, the Business Development Coordinator represents

Senior Home Companions while fostering an impactful culture of consistent, personalized and relational service. The Position is primarily responsible for growth while also helping to foster cadence and follow through with the rest of the team. You will perform marketing activities throughout the area, conduct initial client assessments, ensure intentional introductions between caregivers and clients and provide ongoing care management. This role is pivotal to our mission of creating active and engaged lives through exceptional care. We are growing our dynamic organization to meet Client’s demand and seek a highly motivated self-starting individual.

JOB RESPONSIBILITIES

Marketing & Sales

• Obtain new client referrals by developing deep relationships with community partners.
• Ensure regular communication, presentation and visitation schedules with key referral contacts including physicians, discharge planners, social workers, estate planners, financial advisors, ALF’S and other related health-care providers.
• Project concerned, professional attitude/appearance toward Agency staff, referral sources and community
• Assist with implement of sales & marketing plan
• Hit targeted monthly start & growth goals

Client Experience

• Manage the entire client experience including initial call, client assessment, introduction of caregivers and on-going communication
• Complete client assessments and educates client(s) and families about the services that

SHC offers; act as a resource by offering resources that align with the client’s needs; based on availability of office staff

• Develop plan of care which establishes goals based on specific client needs
• Deliver superlative service by anticipating needs, being hospitable & communicating clearly
• Ensure customer satisfaction measures are developed and met as well as regular client visits
• Provide care management as needed and work with the team to solve escalated client issues or challenges and foster learning
• Facilitate in-person introductions between caregivers and the client and/or family involved in the care emphasizing that the approach to the client’s care will be collaborative
• Collect feedback from all professionals involved with client’s care in order to develop a comprehensive approach to the care being provided; collaborate with key partner agencies to ensure successful start of care
• Complete 14-day follow-up and quarterly survey visits to include sharing calendars etc.
• Identifies safety and risk issues present in client’s environment to assist client in making suitable choices for care
• Follow up with discharged clients on a regular basis

Team Support

• Collaborate with the team to offer support, encouragement and outstanding communication
• Enter all referral, client & caregiver information accurately into the tracking system
• Assist as needed with client calls, A/R and concerns after hours and on weekends as needed
• Maintain accurate client records including insurance, billing, log notes, caregiver logs etc.
• Respond to both client and caregiver concerns, direct to higher management when necessary
• Come alongside of the office team to empower them & help them achieve their full potential

Benefits:

• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• On call

Supplemental Pay:

• Bonus opportunities
• Commission pay

SKILLS & EXPERIENCE

The Business Development Coordinator must be entrepreneurial with excellent organizational, problem-solving and demonstrate great prospecting skills to identify new business. Outstanding interpersonal communication and written skills and a sincere passion for serving older adults.

Must be able to motivate others with the ability to analyze, plan and implement. Strong computer skills are essential. The ideal candidate must be a self-starter with the ability to function independently, make decisions and identify resources. Bachelor degree required in a related field with a least 5-7 years of experience is required.

Ability to commute/relocate:

• Naples, FL 34103: Reliably commute or planning to relocate before starting work (Required)