Healthcare Liaison - Skilled Nursing Admissions Coordinator

At Wellmore of Lexington we are proud to be recognized as a Great Place to Work®, and we believe that our success begins with one simple principle : People First. We are a luxury senior living company that is driven by compassion, respect, and the dedication to making every interaction meaningful. Our culture fosters growth, teamwork, and a genuine commitment to enriching the lives of our residents and our team members. If you are passionate about providing exceptional care in an environment where you’re valued and supported, we invite you to be part of a company that truly puts people at the heart of everything we do. Come join us and be a part of something extraordinary! Now accepting applications for Healthcare Liaison to manage the Skilled Healthcare admissions process.

We look forward to meeting you soon!

Interviews offered daily.

POSITION SUMMARY :  The Community Healthcare Liaison manages the Skilled Healthcare admissions process.  This position is responsible for supporting the department’s activities in preadmission, admission, discharge, and follow-up processes.

ESSENTIAL FUNCTIONS :

• Represents the campus in a positive manner while creating an environment that fosters respect and courtesy for residents and employees alike.  Works within the campus programs to promote safety and the well-being of all residents and employees.
• Upholds the campus’s Mission Statement.
• Maintains HIPAA standards and regards all medical or healthcare information pertaining to residents and employees as confidential.
• Daily communication with the Regional Admissions Coordinator related to transfers to the hospital, LOAs, discharges, and admissions to Community SNF.   Collaborate to ensure full occupancy by looking at referrals and admitting.
• Coordinate with the Regional Admissions Coordinator daily ensuring communication with the community’s nursing team.
• Conducts tours of facility with prospective residents and their families.
• Assists in verification of insurance for all admissions, including Medicare Part A and Medicare Advantage (if needed), Medicare Part B, and private insurance.
• Following company procedures, maintains the admissions process including admission packet and resident guides. All admission packets must be completed before a resident’s admission or time of admission.
• Call the representative prior to admission to set up a time to meet.
• Benefits will be discussed prior to admission, i.e., Medicare covers day 1-20 100% and then supplemental benefits if any, and at what point there will be patient responsibility.
• Managing and processing insurance verification for an ongoing stay in SNF (i.e., notes to insurance providers for continued stay) including Medicare Advantage updates timely.  Noting the chart each time a new verification is received from Managed Care.  The in the chart includes the dates verified through and the HIPPs Code if applicable.
• Following LOA for re-admission and new authorizations, when necessary, in accordance with the Medicare A and Medicare Advantage guidelines.
• Coordinating Long Term Care admissions within the community (i.e., IL, AL, MC, SNF).
• Enters Private Pay admissions into MyUnity including payer information.
• Preparing SNF Rooms for admissions ensuring room readiness before admission arrival (i.e. all equipment including but not limited to the bed, call bell, TV, TV remote are in good working order).  Coordinating with other departments to ensure room readiness including general aesthetics of the room are up to standard and other departments are prepared to service new admission.
• Maintain Customer Service by meeting and greeting all new admissions to ensure they understand the SNF operations, policies, and procedures by reviewing community information including but not limited to mealtimes and key roles and to ensure initial needs are met.  Documenting initial meet and greet in MyUnity.
• Conducting a Satisfaction Survey prior to discharge on day of discharge or day before discharge.
• Calling all residents for a health check 72 hours post Discharge; reminding them to call us with any needs for readmission in the next 30 days.
• Outreach with local referring partners to establish positive partnerships for admissions.
• Establishing partnerships with surrounding Medicaid Facilities for Discharge Planning when applicable.
• Cross Trained to ensure admission process from all referral sources in absence of Regional Admissions Coordinator.
• Assists with Assisted Living and Memory Care tours and move-ins.
• Provides administrative support to department supervisors as needed.
• Remains in proper attire always and maintains a high standard of appearance.
• Acknowledges and follow the Resident Bill of Rights.
• Other duties as assigned.

COMPETENCIES : To perform the job successfully, an individual should demonstrate the following competencies :

Ethics - Treats People with respect; keeps commitments; inspires the trust of others; works ethically and with integrity; upholds the Company's Guiding Principles :

Physical Demands, Work Environment, and Expected Hours of Work : The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

TRAVEL : Local and out of state travel, including overnight stays, may be required from time to time to attend conferences, training, meetings, and professional development programs.

EDUCATION AND EXPERIENCE REQUIREMENTS :

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED :