What are the responsibilities and job description for the IT Compliance Coordinator position at Senior Living Residences?
Senior Living Residences (SLR) is seeking a dedicated Compliance Coordinator to join our team, responsible for ensuring smooth operations and compliance across our user management, cybersecurity, and IT processes. This role supports SLR’s technology landscape by coordinating essential user access, onboarding/offboarding, cybersecurity training, and assisting with IT process improvements to foster a compliant, efficient, and secure environment. The Compliance Coordinator will work closely with our managed service provider (MSP), and collaborate across departments to support our associates' technological needs.
User Management
- Manage User Access: Oversee user access to key software systems for EHR, CRM, HRIS, et al. ensuring strict adherence to access control rules and policies.
- Onboard and Offboard Support: Coordinate onboarding and offboarding tasks for all associates by monitoring ticket status, documentation accuracy, and timely completion by SLR and MSP team members.
- Documentation Compliance: Ensure accurate and timely documentation of user management activities and support inquiries within our ticket management system.
Cybersecurity
- Cybersecurity Education Program: Coordinate our cybersecurity education initiatives, including monthly training, annual user awareness training, and phishing simulations.
- Training Material Support: Assist in procuring or creating training materials and manage program administration, reporting, and remediation training as assigned.
New Software Implementation
- Assist with New System Rollouts: Support the technical launch of new software, coordinating user access training, developing access policies, and facilitating community rollouts.
- Project Participation: Join launch meetings and coordinate with project teams as assigned to ensure seamless onboarding and user transition to new software systems.
Process Improvement
- Identify Efficiency Opportunities: Regularly meet with MSP’s Help Desk Manager to explore automation and efficiency improvements in account reconciliation and user management processes.
- Collaborate on MSP Reviews: Participate in weekly check-ins and quarterly business reviews with Focus to assess performance and identify areas for operational enhancement.
Administrative Tasks
- Audit Compliance: Conduct monthly audits of software licenses across all systems (e.g., Google, Microsoft, Datto) to ensure accuracy and adherence to access and retention standards.
- Vendor Coordination: Liaise with software vendors to resolve licensing discrepancies and participate in regular vendor meetings to optimize system usage.
- Reporting & IT Project Support: Provide timely reporting as required and assist with IT-related projects; occasional travel may be necessary.
-
Education & Experience: Bachelor’s degree in a related field (e.g., Information Systems, Compliance, Cybersecurity) or equivalent work experience; Experience in IT compliance, user management, or support role preferred.
-
Technical Skills: Familiarity with user management tools, cybersecurity practices, and experience coordinating with managed service providers (MSPs). Proficiency in software like Yardi, Paycom, Zoom, and similar platforms is beneficial.
-
Knowledge of Security and Privacy Regulations: Basic understanding of security principles and privacy regulations, including HIPAA, to ensure compliance and safeguard sensitive information.
-
Soft Skills: Strong organizational, communication, and multitasking abilities, with a proactive approach to compliance and process improvement. Detail-oriented with a commitment to ensuring secure, efficient user management and access.
Our comprehensive standard benefits program starts on the day of hire and includes paid time off, holiday pay, health insurance through Blue Cross Blue Shield, dental, and vision insurance, disability coverage, complimentary life insurance and a pre-tax retirement savings plan with a company match. We also offer the following perks and incentives to all associates:
- DEI Initiatives - A regular opportunity for all associates to voice opinions and ideas to improve diversity, equity, and inclusion for the whole company!
- Generous bonus program for referring associates and or residents (up to $2,500!)
- Retail discounts include cellphone plans, pet insurance, home & auto insurance, car rentals, identify theft protection, office supplies, concert & museum tickets, travel, shopping, and much more!
- Nationwide tuition rewards program.
- Extensive professional development and education programs, including the opportunity to become a Certified Dementia Practitioner
- Commuter Benefits include pre-tax savings on public transportation passes and parking
Senior Living Residences (SLR) is an Equal Opportunity Employer, committed to providing equal employment and advancement opportunities for all Job Applicants and our Associates. We aim to attract and retain a diverse staff. SLR honors each associate’s (and resident’s) experiences, perspectives, and unique identities. Each of our communities strives to create and maintain a living and working environment that is inclusive, equitable, and welcoming. We are also proud to have reached Platinum through SAGECare's LGBTQ Cultural Competency Training Program to build bridges between staff and LGBTQ residents and families by telling real stories and forming connections on a human level.
Employment decisions at SLR are based on merit, qualifications, and abilities. We do not discriminate on the basis of race, color, religious creed, sex, sexual orientation, gender identity or expression, marital status, pregnancy, national origin, ancestry, age, disability, veteran or military status, disability, genetic information, or the result of genetic testing or any other characteristic protected by state, federal, or local law. In addition, The Community complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment including, but not limited to, hiring, placement, promotion, termination, layoff, re-hire, transfer, leaves of absence, compensation, and training.
