Program Coordinator (Bilingual-English/Spanish Required)

Love helping people? Love being part of a team? Love being valued for your contribution? Then you're gonna love us. Our team - 30 employees and over 1500 volunteers - are helping all over Tampa Bay. We are seeking a bilingual (English/Spanish) Program Coordinator for our Readers in Motion program who can maintain organization and communication with our volunteers, families and community partners. In this position you will be active in the community, meeting with volunteers and building relationships with schools, while also using your organizational skills to maintain records, reports, volunteer timesheets, and contact information. Lead initiatives of data integrity, distributing educational supplies, event planning and connect volunteers with children in their community! We are fast-paced and focused on YOUR professional development with tools like Brene Brown's Courageous Leadership, SMART goals and 80/20 practicality. Meeting objectives and professional development are our highest priorities. We need you to bring your curiosity and willingness to learn to join an organization unlike any other.

MAJOR DUTIES:

• Take ownership and personal responsibility for program objectives, compliance, and completion for all related program contracts and commitments.
• Attain all milestones of reporting, recruitment, engagement, recognition, outcomes, output and collaboration required by program contracts and commitments.
• Monitor employee productivity and provide constructive feedback and coaching; receive complaints and resolve problems (regarding Readers in Motion Program Assistant).
• Supervise, coach and provide daily operational support to ensure the satisfaction, success and retention of the RIM volunteers, clients and partners.
• Provide the Education Programs Manager ongoing program support to ensure efficient and effective program operations. Compile statistical information for required reports as necessary.
• Oversee implementation of special projects and volunteer production activities as needed.
• Recruit, select, train and match volunteers in service positions to ensure that required service hours are achieved in collaboration with other program staff. Provide ongoing strategies to recruit new volunteers, new sites and content.
• Develop, facilitate, and schedule in-service and orientation trainings for RIM volunteers.
• Oversee and conduct quality assurance site visits to evaluate delivery of high-quality services and individual volunteer performance.
• Monitor, update and manage RIM volunteer service schedules through database and site approvals including volunteer timesheets and volunteer PTO.
• Coordinate and conduct volunteer placements, performance reviews and satisfaction surveys.
• Maintain a cooperative working relationship with volunteers, volunteer site contacts, community partners and Seniors in Service supporters. Assist in events/meetings/relationship-building to grow the organization.
• Conduct and/oversee data entry, filing and organization of volunteer and participant files. Ensure NewOrg database, Prime Pay database, CATS database and physical file is maintained and up-to-date. Maintain all required documentation for funder review.
• Purchase client/participant supplies as required by contract. Maintain accurate account of RIM budget/expenses.
• Maintain an inventory system for participant and curriculum supplies for program.
• Coordinate participant supply drop offs, special events, including recruiting events and parent engagement events (could require after work hours and/or weekend)
• Complete program’s quarterly reports as required, providing all relevant information.
• Perform other duties as applicable to job.

General Responsibilities:

· Demonstrate behaviors consistent with the organization’s mission and values including treating others with dignity, respect and fairness.

· Support and foster dedication in others aligned with the organization’s mission, vision & core values.

· Represent the organization in a positive light and support volunteer engagement and public relations activities.

· Demonstrate reliability and follow-through on assignments and commitments.

· Contribute to a positive working environment and positively support organization’s policies and procedures.

· Foster a sense of curiosity in myself and others by maintaining an “If I don’t know, I’ll ask” attitude.

· Promote initiative and set an example of ethical and positive behavior.

· Hold self and others accountable for achieving results using positive and constructive methods.

· Maintain confidentiality and client privacy; respectfully discuss volunteer information for the purpose of supervision, consultation or other areas related to job duties.

JOB REQUIREMENTS:

· Bachelor’s Degree and/or 2 years experience in human service delivery (dealing with people)

• Bilingual in Spanish is a MUST

· Database experience is a MUST

• Detail-oriented with strong organizational skills

· Highly proficient in MS Office particularly Excel, Word & PowerPoint; Zoom; Internet browsing and research; and email-communication

• Demonstrate excellent communication skills to perform job responsibilities including listening, written, verbal and information technology skills
• The ability to organize and work independently, as well as in a team environment

Additional Requirements: Must have a valid driver’s license and pass driver’s license screening, have reliable transportation to/from work, as well as to/from dynamic worksites, and pass a Level II Background Screening. While performing the duties of this job, the employee is regularly required to sit, see, talk and hear. The employee frequently is required to stand; walk; use hands to finger, handle, or feel (including frequent use of manual dexterity for keyboarding); and reach with hands and arms. The employee must occasionally lift and/or move up to 40 pounds.

Job Type: Full-time

Pay: $42,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

Schedule:

• Holidays
• Monday to Friday

Application Question(s):

• Are you Highly Proficient in Excel?

Language:

• Spanish (Required)

License/Certification:

• Driver's License (Required)

Work Location: In person

Salary : $42,000