Customer Success Specialist

We’re looking for a Customer Success Specialist to help shape and deliver an outstanding experience for our customers. This role is focused on building strong relationships, providing top-tier support, and ensuring successful adoption of our software solutions. You’ll play a hands-on role in onboarding new customers, guiding them through training, and helping them get the most value out of our platform.

You’ll also act as a key liaison between our customers and engineering team—translating user feedback into actionable insights and helping prioritize feature improvements. The ideal candidate is a strong communicator, passionate about helping others, and comfortable navigating technical conversations. Experience in customer success, software onboarding, or start-ups is preferred, and familiarity with HubSpot CRM is a strong plus.

Key Responsibilities

• Lead onboarding for new customers, ensuring a smooth and successful transition to the platform
• Deliver live and virtual training sessions tailored to customer needs (some travel may be required)
• Serve as a trusted advisor, guiding customers to get the most value from the platform
• Build and maintain strong, long-term customer relationships as their primary point of contact
• Proactively identify and address customer needs, concerns, and questions
• Respond promptly to customer inquiries and deliver solutions that enhance their experience
• Track customer adoption and success metrics to identify opportunities for improvement
• Gather, synthesize, and clearly communicate customer feedback and product pain points to the Product & Engineering team
• Work closely with the Product & Engineering and Sales teams to ensure customer needs are understood and prioritized
• Develop and maintain customer-facing resources such as user guides, FAQs, and best practices
• Contribute to the continuous improvement of customer success processes and help shape the function as it evolves

Requirements

• 2 years of experience in a customer success, customer support, or relationship management role
• Strong interpersonal and relationship-building skills with a genuine passion for helping others
• Excellent problem-solving abilities and a proactive, solutions-oriented approach
• Experience with software onboarding, training, or support is a strong plus
• Previous experience in a start-up environment is a plus
• Familiarity or experience with HubSpot CRM is a strong advantage
• Exceptional communication skills, both verbal and written, with the ability to explain complex concepts simply and effectively
• Highly organized with strong attention to detail and the ability to manage multiple priorities
• Proficiency in customer success software, CRM systems, or similar tools is a plus

Benefits

• Salary of $50,000 - $60,000, based on experience
• Target bonus of $20,000 - $40,000
• Health Benefits (Medical, Dental & Vision)
• Retirement Benefits
• Paid Time Off (Vacation, Sick & Public Holidays)
• Training & Development
• Work From Home