Account Advisor/Account Manager

Job Summary
The Account Advisor performs the essential functions of the position, which include aiding Client Executives and clients with service needs and making changes to existing accounts. Specific service and marketing responsibilities are required in this position. May be assigned special projects as needed from time to time.

PRIMARY RESPONSIBILITIES

• Provides technical support to Client Executive(s); specifically, in analyzing client needs, coverage forms, and quotations
• Completes applications in coordination with Client Executive(s); submits applications to eligible and appropriate carriers; follows up to ensure timely receipt of quotations and policies
• Orders and issues binders, certificates, policies, endorsements, auto ID cards, and other related items; verifies accuracy; forwards them to the client with appropriate correspondence with the assistance of the Account Specialist.
• Determines if direct billing, agency billing, or premium financing is appropriate and invoices accordingly
• Prepares summaries of insurance, schedules, and proposals as needed
• Process renewals in coordination with Client Executive(s) according to agency procedures. Occasionally lead renewal meetings with the client, strategy determination, marketing, and carrier negotiations.
• Reviews audits of policies; verifies accuracy and facilitates corrections, as needed, between client and carrier
• Verifies policy and policy change information, facilitating corrections when necessary
• Processes incoming mail and phone requests, responding promptly and appropriately
• Uses agency credit and collection policy in invoicing and pursuing prompt payments; requests cancellations from the carrier according to agency standards
• Determines reasons for requests for cancellations; acts to save accounts; notifies Client Executive(s). Processes and follows up on cancellation requests to carriers to ensure accurate and timely resolution; maintains agency in financial equity whenever possible
• Identifies exposure to loss and recommends appropriate coverages in coordination with Client Executive(s)
• Prepares premium allocations for clients as needed
• Develops and oversees annual service action plan for all divisions of the agency
• Coordinates with Claims Managers on outstanding risk occurrence items and facilitates responses from insurance carriers

PERSONAL AND ORGANIZATIONAL DEVELOPMENT:

• Sets priorities and manages workflow to ensure efficient, timely, and accurate processing of and other responsibilities
• Maintains a cordial and effective relationship with clients, co-workers, carriers, vendors, and other business contacts
• Keeps informed regarding industry information, new product information, legislation, coverages, and technology to continuously improve knowledge and performance
• Interacts with others effectively by utilizing good communication skills, cooperating purposefully, and providing information and guidance, as needed, to achieve the business goals of the agency

KNOWLEDGE, SKILLS AND ABILITIES:

• High School education or equivalent with a minimum of 3 years’ insurance
• Completion of AAI, CIC, or CISR designation preferred
• Property & Casualty Insurance License
• Ability to analyze complex insurance situations, needs, and options and communicate these options both verbally and in writing in a clear, concise manner
• Ability to understand written and oral communication, and interpret abstract information.
• Advanced Knowledge of insurance products and usages
• Advanced Knowledge of insurance markets and reference to markets
• Knowledge of insurance rating and underwriting procedures
• Ability to carry out complex tasks with many concrete and abstract variables.
• Strong computer skills with and familiarity with tools such as Outlook, Excel, Word, and AMS
• Ability to manage complex projects simultaneously
• Ability to work independently of Client Executive and take the lead on all elements of client servicing when necessary
• Negotiation and presentation skills

WORKING CONDITIONS:

• Fast-paced environment
• Hybrid
• A large number of multiple steps in a complex system performed with accuracy and speed is essential to the successful completion of tasks

Any other duties as requested

Applicants will be tested.

Job Type: Full-time

Pay: $65,000.00 - $75,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Supplemental Pay:

• Bonus opportunities

Ability to Commute:

• Charlotte, NC 28277 (Required)

Ability to Relocate:

• Charlotte, NC 28277: Relocate before starting work (Required)

Work Location: In person

Salary : $65,000 - $75,000