What are the responsibilities and job description for the Customer Service Operations Manager position at Sepire?
About Sepire
Sepire is a leading marketing services and communications distribution company, specializing in complex, compliance-driven solutions for its clientele. We focus on delivering automation solutions in a highly secure environment.
Job Description
- We are seeking a skilled Customer Service Operations Manager to join our team in Willowbrook, IL.
This full-time position involves managing daily program work and ad-hoc special projects for omni-channel communications delivery. The ideal candidate will have project management experience, excellent communication skills, and the ability to excel in a rapidly changing environment.
Key Responsibilities
- Understand all developed technology solutions with an end-to-end perspective, from client needs to manufacturing and fulfillment.
- Anticipate client needs for communications delivery, including mailing, fulfillment, and electronic delivery.
- Work with team members to develop standardized checklists for recurring tasks and implementations.
- Communicate project status and represent the company with professionalism and diligence.
- Approach challenges creatively and suggest executable solutions.
- Maintain job and program information in compliance with company policies and certifications.
Requirements
- Familiarity with mailing and shipping standards.
- Excellent project management experience.
- Bachelor's degree in a relevant field or equivalent combination of education, certification, and work experience.
- Some variable data experience preferred.
