VP of Branch Operations

Do you enjoy working in a team environment with team members who are committed to providing outstanding member service? Are you passionate about serving your community in order to make a difference for as many people as possible? If you answered yes to both of these questions, Service 1 Federal Credit Union may have an opportunity for you!

Service 1 Federal Credit Union is seeking a motivated, experienced, and knowledgeable VP of Branch Operations (full-time). The VP of Branch Operations will be responsible for supervising, overseeing, and directing branch operations to ensure high -performing branch teams, exceptional member service, and operational efficiency among all Service 1 Federal Credit Union’s locations. Applicants should possess strong leadership skills, excellent communication skills, and a positive attitude. Essential functions include:

· Oversee the daily operations of all branches to ensure exceptional member service, consistency, and high levels of team member engagement throughout the organization.

· Implement strategies to improve branch productivity, member satisfaction, and operational efficiency in order to meet strategic objectives.

· Direct, coordinate, and oversee operational activities throughout the organization to ensure efficient operational projects and product delivery are developed and implemented to maximize organizational success.

· Monitor overall branch activity throughout the organization to evaluate the performance of the branches.

· Assist in the development and implementation of the strategic vision and plans for the branch, aligning with overall company goals.

· Lead, coach, mentor, and develop team members to achieve performance goals and maintain high standards of member service.

· Assist and direct branch managers and team members in implementing a member-focused culture that encourages financial education and product/service knowledge to provide personalized financial solutions to our members.

· Evaluate the job performance of direct reports to ensure quality of work, branch success, and high-quality service to members.

· Ensure compliance with Federal and State regulations.

· Perform other duties as needed.

Education and Experience Requirements:

• 3-5 years of leadership experience working at a financial institution (preferred)

Required Skills:

• Ability to make independent decisions
• Ability and desire to lead others
• Proactive and goal driven mindset
• Ability to analyze and research information to determine a solution
• Thorough knowledge of industry and regulatory compliance practices
• Excellent verbal and written communication skills
• Ability to present oneself as well as Service 1 FCU in a professional manner

Service 1 Federal Credit Union offers an amazing benefit package with health, dental, vision, short-term disability, long-term disability and group term life insurance coverage(s) available. A generous 401(k) contribution and PTO benefits are also provided. Wages commensurate with experience. EOE.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance
• Volunteer time off

Work Location: In person