What are the responsibilities and job description for the Construction Superintendent position at SERVPRO Global DRT?
About the Company
SERVPRO Global DRT is a leader in remediation and restoration; providing best in class service to handle emergency and reconstruction needs 24/7. Our goal is to help minimize the interruption to your life and quickly make it "like it never even happened”.
Summary
We are looking for a Construction Superintendent to join our construction team in Ravenel, South Carolina. You will play a pivotal role in facilitating the day-to-day management of construction projects and ensuring seamless communication with customers, stakeholders, and team members.
Primary Responsibilities
Benefits:
All employees of a SERVPRO franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO franchise. SERVPRO franchise employees are not employed by, jointly employed by, agents of or under the supervision or control of Servpro Industries, LLC or Servpro Franchisor, LLC (the Franchisor), in any manner whatsoever. All Sample Forms provided by Servpro Industries, LLC to SERVPRO franchises should be reviewed and approved by the Franchise’s attorney for compliance with Federal, State and Local laws. All Sample Forms are provided for informational purposes and SERVPRO franchises may choose whether or not to use them. In this role, you will give an estimate of the work that needs to be done with incoming customer calls and dispatch the work to appropriate teams within the franchise.
SERVPRO Global DRT is a leader in remediation and restoration; providing best in class service to handle emergency and reconstruction needs 24/7. Our goal is to help minimize the interruption to your life and quickly make it "like it never even happened”.
Summary
We are looking for a Construction Superintendent to join our construction team in Ravenel, South Carolina. You will play a pivotal role in facilitating the day-to-day management of construction projects and ensuring seamless communication with customers, stakeholders, and team members.
Primary Responsibilities
- Manage the customer experience and overall customer satisfaction
- Manage the client experience and overall client satisfaction
- Evaluate and sell projects
- Educate customers on construction process
- Develop scope of work for projects.
- Develop and review estimates
- Negotiate customer and/or client (insurance adjuster) approval of project scope and estimate
- Negotiate terms and set expectations
- Collect deposits and draws
- Document and/or review job file to support the services provided
- Maintain communication with internal and external stakeholders
- Review budgets and maximize profit margins
- Manage expenses and assist in collecting final payment
- Compile and resolve punch list items
- Perform final walk-through with customer
- Secure a signed Completion of Completion and Certificate of Satisfaction from customer
- Conduct pre-construction meeting with customers
- Provide project updates (daily narrative) to customers and clients
- Schedule all subcontractors and material suppliers
- Ensure all work performed complies with the plans, specifications, local codes, and requirements of the scope of work
- Document all project activities in the job file in WC 2.0
- Execute change orders
- Set expectations on a project-by-project basis
- Maintain quality standards through site inspections
- Provide evaluation and rating of all vendors and subcontractors
- Coordinate inspections with local jurisdictions
- Ensure material suppliers deliver exactly what was purchased
- Ensure subcontractors complete all work in accordance with their purchase orders
- Validate schedule and progress
- Identify areas outside of contracted scope of work
- Assist other departments, as needed.
- High school diploma/GED
- Superb customer service track record
- Intermediate math skills
- Self-starter & proactive.
- Excellent communication, organizational and multitasking skills
- Proficiency in computer Office365 and ability to adapt to new software applications
- Customer service oriented with a proactive,” can do”, positive attitude
- Comfortable working with ambiguity.
- Attention to detail and problem-solving skills
- Honest & transparent: never hide the bad news, when something goes wrong or mistakes happen you escalate it and help to solve it calmly and transparently
- Not afraid to jump in where needed - no task is too big or too small for you, and you are willing to help your team before you are asked.
- Must be able to work in person at our Ravenel, South Carolina office 5 days per week and able to travel to job sites
- Lift, pull/push up to 50 pounds.
- You are authorized to work lawfully in the United States.
- Commercial and residential construction experience required
- Prior Insurance experience is preferred
- Project Management Professional (PMP) certification preferred
- Walking and/or standing throughout the day
- Frequent driving and sitting
- Occasionally climbing ladders
- Occasionally exposed to extreme conditions such as heat
- The noise level at individual jobsites can be loud
Benefits:
- 401(k) 4% Match
- Health, Dental, Vision insurance
- Vacation
All employees of a SERVPRO franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO franchise. SERVPRO franchise employees are not employed by, jointly employed by, agents of or under the supervision or control of Servpro Industries, LLC or Servpro Franchisor, LLC (the Franchisor), in any manner whatsoever. All Sample Forms provided by Servpro Industries, LLC to SERVPRO franchises should be reviewed and approved by the Franchise’s attorney for compliance with Federal, State and Local laws. All Sample Forms are provided for informational purposes and SERVPRO franchises may choose whether or not to use them. In this role, you will give an estimate of the work that needs to be done with incoming customer calls and dispatch the work to appropriate teams within the franchise.
Salary : $6,000 - $70,000
