What are the responsibilities and job description for the Administrative/HR Assistant / Dispatcher position at SERVPRO of Fort Lee?
We’re seeking someone who is great on the phone, who has excellent analytical skills, and who is a serious multi-tasker. If you are self-motivated and have superb interpersonal skills, then you’ll thrive in this work environment. Our idea of the ultimate candidate is one who is highly dependable, proactive, is experienced, truly enjoys providing superior service, and loves taking ownership.
Primary Responsibilities
- Provide excellent customer service
- Send out emails and written correspondence
- Receive general phone calls and greet visitors
- Receive and dispatch lead calls and job referrals
- Perform detailed and accurate data entry
- Coordinate crew and job scheduling
- Place and receive product orders
- Perform general administration duties
- Assist other departments, as needed
Position Requirements
- 1 year(s) of administrative or office-related experience
- Customer service experience, quality assurance, and data entry a plus
- Outstanding written and verbal communication skills, including proper pronunciation and grammar, and a consistently courteous and professional tone of voice at all times
- Polite, confident, and excellent customer service skills, including listening and questioning skills
- Ability to remain calm and professional during tense or stressful situations
- Excellent organizational skills and strong attention to detail
- Very self-motivated and goal-oriented
- Ability to multi-task
- Capability to work in a fast-paced, team-oriented office environment
- Proficiency in Microsoft Office (i.e., Outlook, Word, Excel)
- Minimum of HSD/GED preferred
Salary : $16 - $19
